Steven Romero
Santa Fe,NM
Summary
Adept at promoting safety and enhancing passenger satisfaction, I leveraged defensive driving and excellent customer service skills at North Central Regional Transit District. Achieved commendable on-time performance and received positive feedback for professionalism. Committed to continuous improvement through defensive driving courses, I ensure a comfortable and accessible experience for all passengers.
Professional driver with substantial experience in transit operations and strong commitment to safety and punctuality. Known for reliability, teamwork, and adaptability to changing schedules. Skilled in vehicle operation, navigation, and customer service. Consistently delivers results and maintains high standards in all aspects of work.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Transit Driver II
North Central Regional Transit District
01.2016 - Current
- Promoted a positive company image through professional appearance, maintaining both the vehicle''s cleanliness and personal grooming standards.
- Reduced conflicts on board by enforcing transit rules and regulations, promoting a positive environment for all passengers.
- Ensured a safe travel experience for all passengers by strictly adhering to traffic laws while navigating various weather conditions.
- Improved passenger satisfaction by maintaining punctuality and adhering to transit schedules.
- Strengthened customer relations through courteous interactions with passengers, answering inquiries about routes, schedules, and fare policies.
- Participated in ongoing professional development opportunities such as defensive driving courses and safety seminars to maintain expertise in industry best practices.
- Assisted passengers with special needs, ensuring their comfort and accessibility during transit.
- Enhanced transit safety by conducting thorough pre-trip vehicle inspections and addressing any maintenance issues.
- Operated with safety and skill to avoid accidents and delays.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
Transit Operator
Atomic City Transit
05.2016 - 10.2016
- Acted as a positive representative of the transit company by maintaining a professional appearance and demeanor at all times while on duty.
- Improved passenger satisfaction by providing timely and efficient transit services.
- Enhanced safety standards by conducting regular vehicle inspections and maintenance checks.
- Achieved higher on-time performance with strict adherence to schedules and effective route planning.
- Assisted passengers with disabilities, ensuring a comfortable and accessible travel experience.
- Participated in ongoing training programs to stay current on industry regulations and best practices for safe transit operations.
- Followed all local traffic laws while operating various types of public transportation vehicles.
- Provided excellent customer service, addressing passenger inquiries and concerns in a professional manner.
- Operated with safety and skill to avoid accidents and delays.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
Transit Driver II
North Central Regional Transit District
04.2015 - 11.2015
- Ensured a safe travel experience for all passengers by strictly adhering to traffic laws while navigating various weather conditions.
- Promoted a positive company image through professional appearance, maintaining both the vehicle''s cleanliness and personal grooming standards.
- Improved passenger satisfaction by maintaining punctuality and adhering to transit schedules.
- Strengthened customer relations through courteous interactions with passengers, answering inquiries about routes, schedules, and fare policies.
- Participated in ongoing professional development opportunities such as defensive driving courses and safety seminars to maintain expertise in industry best practices.
- Assisted passengers with special needs, ensuring their comfort and accessibility during transit.
- Demonstrated adaptability by quickly adjusting to route changes or schedule alterations, ensuring minimal disruption to passengers'' travel plans.
- Upheld company reputation for excellent service by consistently receiving positive feedback from passengers on professionalism and driving skills.
- Enhanced transit safety by conducting thorough pre-trip vehicle inspections and addressing any maintenance issues.
- Operated with safety and skill to avoid accidents and delays.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
Education
Associate of Arts - Refrigeration, A/C, Heating
Universal Technical Institute
Phoenix, AZ03-1982
Skills
- Defensive driving
- Vehicle inspection
- Disability awareness
- Safe driving techniques
- Clean driving record
- Radio communications
Accomplishments
Commercial Drivers License, Class B
Several Above and Beyond Awards
Safe Driver Award
Living Our Values Awards
Numerous Quarterly Attendance Awards
Outstanding Service Throughout Covid - 19 Pandemic
Certification
- Commercial Driver's License (CDL) - NM Department of Motor Vehicles.
- School Bus Endorsement (S) - NM Department of Motor Vehicles.
- DOT Medical Examiner's Certificate - Federal Motor Carrier Safety Administration.
- Defensive Driving Course Certificate - National Safety Council or similar organization.
- Air Brake Endorsement - NM Department of Motor Vehicles.
- CPR Certification - American Red Cross or American Heart Association.
- Bloodborne Pathogens Training- Occupational Safety and Health Administration approved provider.
- Passenger Endorsement (P) - NM Department of Motor Vehicles.
- First Aid Certification - American Red Cross or American Heart Associati
Languages
English
Full Professional
Timeline
Transit Operator
Atomic City Transit
05.2016 - 10.2016
Transit Driver II
North Central Regional Transit District
01.2016 - Current
Transit Driver II
North Central Regional Transit District
04.2015 - 11.2015
Associate of Arts - Refrigeration, A/C, Heating
Universal Technical Institute
Similar Profiles
Ezekiel EspalinEzekiel Espalin
Transit Supervisor at MRCOG/Rio Metro Regional Transit DistrictTransit Supervisor at MRCOG/Rio Metro Regional Transit District
Navdeep SinghNavdeep Singh
Lead Diesel Technician at Sacramento Regional Transit DistrictLead Diesel Technician at Sacramento Regional Transit District
Donald MorseDonald Morse
Light Rail Operator at Sacramento Regional Transit DistrictLight Rail Operator at Sacramento Regional Transit District