Steven Roop
Catonsville,MD
Summary
Accomplished Director of Food and Beverage at Merritt Clubs, adept in hospitality management and operational efficiency. Spearheaded initiatives that significantly enhanced guest experience and streamlined processes, demonstrating exceptional leadership and vendor negotiation skills. Proven track record in fostering teamwork and achieving strategic goals, with a keen focus on cost control and budget development.
Overview
20
20
years of professional experience
Work History
Director of Food and Beverage
Merritt Clubs
10.2017 - Current
- Collaborated with executive leadership to establish long-term goals and strategic plans for the food and beverage department.
- Fostered a culture of continuous improvement, conducting regular staff performance evaluations and providing targeted feedback.
- Launched successful special events programming to drive additional revenue streams during off-peak times.
- Championed the integration of technology in daily operations, streamlining processes and enhancing overall guest experience.
- Cultivated partnerships with local vendors to source high-quality ingredients at competitive prices.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Owner/Operating Partner
Cask & Grain Kitchen
12.2016 - 10.2017
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Owner/Operating Partner
Portside Tavern | Baltimore Buddies LLC
11.2004 - 10.2017
- Enhanced employee retention rates by creating a positive work culture with open communication channels and career development opportunities.
- Reviewed internal workflows regularly to identify bottlenecks for proactive improvements leading to increased productivity.
- Managed effective customer service and quality assurance programs to protect business reputation.
- Analyzed data trends to identify areas for improvement and drive informed decision-making processes.
- Negotiated contracts with vendors, securing favorable terms that contributed to cost savings without compromising on quality or timeliness of deliveries.
- Recruited and hired qualified candidates to fill vacancies.
- Developed and implemented comprehensive training programs for staff, resulting in improved productivity levels.
- Optimized supply chain management, reducing costs and increasing reliability of deliveries.
- Determined appropriate financial goals and administered budgets to control expenses.
- Set and implemented promotional strategies to drive business growth.
Education
Bachelor of Arts - Economics
George Mason University
Fairfax, VA1998
Skills
- Operational Efficiency
- Hospitality Management
- Cost Control
- Vendor negotiation
- Staff Leadership
- Inventory Management
- Budget Development
- Teamwork and Collaboration
Timeline
Director of Food and Beverage
Merritt Clubs
10.2017 - Current
Owner/Operating Partner
Cask & Grain Kitchen
12.2016 - 10.2017
Owner/Operating Partner
Portside Tavern | Baltimore Buddies LLC
11.2004 - 10.2017
Bachelor of Arts - Economics
George Mason University
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