STEVEN E. ROOT
Beaverton,United States
Summary
Dynamic consultant with successful record of accomplishment in building strong organizational cultures, identifying business opportunities, and delivering positive results. Known the ability to adapt to an ever-changing financial environment using years of expertise to benefit numerous business units. Proven record of accomplishment of building cohesive partnerships dedicated to achieving strategic objectives. Major competencies include organizational development, business process improvement including risk and audit implementations, business planning and employee relations both in United States and International and facilitator. Proficient in Microsoft office programs.
Overview
24
24
years of professional experience
Work History
Business Accountability Specialist/Assistant Vice President
Wells Fargo Bank
Portland, OR
02.2002 - 11.2025
- Engagement Manager for 17 engagements working with both the Line of Business and vendors for negotiation and implementation of new and existing contracts as well as 5 relationships
- Help create a SharePoint and develop a PowerPoint presentation to create Centralized Invoicing process for Risk for payment of invoices by business groups for payments of third-party billing
- Maintain and monitor contracts throughout lifecycle for proper renewals and adherence to spend for the contract for multiple business units
- Developed relationships with business partners, vendors and Lines of Business to ensure execution and delivery of new or existing renewal of contract are done in a timely manner
- Review and process over 50 invoices for payments for Third Party Vendors monthly. Obtaining proper approvals and inputting into PeopleSoft system for payment processing by Accounts Payable
- Engagement Manager for one of the largest and complex engagements with a value of $55 million. Managed Resources were in the United States and India
- Fortune 500 company and only AAA rated bank in the United States
Business Initiatives Consultant
International Human Resources
05.2018 - 05.2019
- Updated and maintained the International Infrastructure Planning and Development SharePoint and Share Drive as administrator for all the regions within International Human Resources
- Supported reporting structure for Wholesale Chief Operating Officer’s report on Talent Acquisition
- Created and set up International Infrastructure monthly meeting for International Human Resources via Skype migrating off Zoom for all regions reporting to the group
- Assisted in the Human Capital forecasting of business needs for 2019-20
- Created workflow charts with use of Visio to understand process Human Resource Processes and other groups which our group supports
Officer/Business Initiatives Consultant
Financial Institution Group (formally Global Financial Institution Group)
01.2015 - 05.2018
- Created and developed Request for Information (RFI) process to ensure proper reporting by Correspondent Banks Globally to Financial Investigations Group in US and outside US
- Assisted Relationship Managers in obtaining questions concerning procedures
- Responsible for reviewing, writing, editing and uploading Procedures to Policyworks for Financial Institution Group (formally Relationship Support Team)
Operational Risk Consultant 1
Business Process and Quality Group-Card Services
01.2013 - 01.2015
- Updated procedures for Credit Card Unit as well as teams supporting Credit Card Department
- Helped ensuring correct access was granted to appropriate Team Members in Card Services depending on their job assignments for Procedures or Documents needed to do their jobs
- Ensured that the entire support group was within guidelines and compliance by sending communications out to team with changes and how it impacted their jobs
Financial Crimes Specialist
Compliance & Enterprise Risk Management – BSA Assurance Group
12.2008 - 01.2013
- Member of “Look Back Project” designated to ensure proper recordings of CTRs according to the BSA regulations.
- Developed and produced training material for existing CTR procedure as well as new CTR reporting program across Wells Fargo/Wachovia offices.
- Facilitated training for 16 New Hires.
- Demonstrated understanding of filing CTRs and SARs properly and corrected any store errors to ensure compliance by the bank in filing CTRs
- Assisted on the Project Team for the conversion of Wachovia and Wells Fargo’s CTR process
Sales Supervisor
Call Center Sales Supervisor
12.2004 - 12.2008
- Lead inbound and outbound sales team of 15 direct and 65 indirect Agents. In Home Equity and Consumer Products
- Achieved the highest Quality Assurance score of 91.12% in center.
- Led highest productive Sales team in 2006 and 2007, achieving an average of 118% of goals.
- Actively participated in Voice of the Team task forces raising team member satisfaction by 200%.
- Handle escaladed customer complaints and issues
- Received highest Customer Satisfaction Team Rating of 52.14% against department average of 48%.
Sales Development Consultant
Sales Development
05.2003 - 12.2004
- Implemented training curriculum and re-designed training strategies with successful organizational execution.
- Monitored and analyzed sales coaching tools and provided feedback to Management team resulting in record sales production in 2005 resulting in an average of $1.25M in retention of Home Equity portfolio monthly.
- Developed training material for New Hire training of over 150 agents and 1 new site creating consistency and quicker start up time and more productive agents 3:1 from prior years thus generating more revenue at a lift of 13% per month.
- Provided business partners with tools and resources for successful implementation and design of their marketing programs, creating more successful and profitable programs for each partner
Inbound Sales Specialist 2/Subject Matter Expert
Inbound Sales
02.2002 - 05.2003
- Facilitated communication to introduce new policies and procedures affecting business production while maintaining all required compliance adherence. Wrote or rewrote over 50 procedures for Customer Management Department helping department achieve successful audits both internal and external for 2002 and 2003.
- Top producing Inbound Sales Representative achieving Level 5 out of 5 in production
- Facilitated a pilot project for High Value customers that produced record retention of customer business due to project
Education
Bachelor of Science - Business Administration
Azusa Pacific University
Azusa, CaliforniaDesignated Teaching Credential - Business
Cal Poly Pomona
Pomona, CaliforniaSkills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Quality assurance
- Resource allocation
- Team collaboration
- Coaching and mentoring
- Continuous improvement
- Risk management
- Vendor relations
- Self motivation
- Problem-solving abilities
- Reliability
- Contract negotiation
Community Service
- Knights of Columbus, Member 20 years. Appointed Financial Secretary by Supreme Office for Knights of Columbus representing Council 3591 in Tigard, Oregon, 10 years (still participating)
- LaSalle College Prep, Volunteer Speech and Debate Head Coach, currently Prior 12 years Assistant Coach (still participating)
- OSAA High School Speech and Debate, Volunteer Judge, Volunteer Judge at State and Local Tournaments
Additional Banking Expertise
- Underwriting Skills-Personal and Home Equity Loans
- Training-Facilitating and Curriculum Development
Timeline
Business Initiatives Consultant
International Human Resources
05.2018 - 05.2019
Officer/Business Initiatives Consultant
Financial Institution Group (formally Global Financial Institution Group)
01.2015 - 05.2018
Operational Risk Consultant 1
Business Process and Quality Group-Card Services
01.2013 - 01.2015
Financial Crimes Specialist
Compliance & Enterprise Risk Management – BSA Assurance Group
12.2008 - 01.2013
Sales Supervisor
Call Center Sales Supervisor
12.2004 - 12.2008
Sales Development Consultant
Sales Development
05.2003 - 12.2004
Business Accountability Specialist/Assistant Vice President
Wells Fargo Bank
02.2002 - 11.2025
Inbound Sales Specialist 2/Subject Matter Expert
Inbound Sales
02.2002 - 05.2003
Designated Teaching Credential - Business
Cal Poly Pomona
Bachelor of Science - Business Administration
Azusa Pacific University