Summary
Work History
Education
Skills
Accomplishments
Personal Information
Languages
Timeline
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STEVEN ROSENTHAL

Los Angeles,Ca

Summary

Accomplished Outside Sales Representative with solid sales history and in-depth experience. Offers up-to-date knowledge of emerging developments and marketing and sales strategies. Diligent and charismatic professional with expertise in conducting market analysis, recognizing trends within territories and directing product demonstrations. Committed to meeting performance goals and building strong relationships within industry.

Work History

Outside Sales Representative

Sunrise Food Service Inc.
2022 - 2024
  • Traveled within the San Fernando Valley, Ventura and Santa Barbara to meet prospects and customers
  • Conducted calls and face-to-face meetings with customers daily
  • Generated new and repeat sales by providing product information in a concise and timely manner
  • Determined customer requirements and expectations to suggest specific products and solutions
  • Suggested alternate products based on cost, availability or specifications
  • Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability
  • Increased sales and average order size by means of cross-selling, up-selling, add-on sales, and product initiatives
  • Contacted customers following sales to ensure on-going customer satisfaction and to resolve any pending issues or concerns
  • Managed orders, communicating and following up with customers and provided account status updates including performance, recent account activities, challenges and other relevant topics as requested
  • Identified new sales opportunities with accounts and provided new item information and pricing
  • Attended outside sales meetings and took part in sales activities, as needed
  • Maintained records of all sales leads and customer accounts in a CRM called Salesforce.

Major Appliance Sales Specialist

Pacific Sales (Best Buy)
2016 - 2022
  • Responsible for meeting sales goals and delivering the customer experience from time of sale to installation
  • Partnered with other employees to ensure customers’ end-to-end needs were met
  • Created relationships with customers to identify customer needs and recommend appropriate solutions
  • Applied product knowledge and industry knowledge to each customer interaction
  • Outside and inside sales to build a book of business for referral marketing to designers, contractors, installation companies and service techs to gain extra customers
  • Followed up with customers, designers, vendors and contractors to confirm delivery and answer questions
  • Applied understanding of design and construction to ensure customer orders are correct to specification.

Appliance Sales Consultant

Warehouse Discount Center
2012 - 2016
  • Teamed up with industry professionals and cultivated relationships for repeat business and developed a self-sustaining network of clients
  • Provided best-in-class customer service
  • Built proposals and quotes reflecting the needs of the customer
  • Responded to sales inquiries and concerns by phone, email, or in person always within the same day
  • Attended on-going training to stay on current products & technologies
  • Captured meaningful customer data according in the company tools, for the purposes of connecting with the customer, building relationships and personalizing future client development opportunities
  • Achieved monthly sales goals
  • Worked as a team player and partnered with fellow team members to create a positive, caring, respectful and cohesive work environment, also sharing knowledge and support
  • Participated in regular shifts to cover store opening hours, including weekends, holidays and if a co-worker needed time off when store is open
  • Cooperated in all store activities, as needed, including opening and closing and after-hours events.

Education

Hospitality Management

California State Polytechnic University, Pomona

Skills

  • Qualifying
  • Customer service
  • Computer (Excel, Word, Outlook, Power Point, Zoom)
  • Relationship Building
  • Selling
  • Account management
  • Upselling
  • Motivated Team Player
  • Problem-Solving
  • CRM and Salesforce proficiency
  • Territory Growth
  • Lead prospecting

Accomplishments

  • Managed a portfolio of 75 accounts providing for $1,560,000 in sales.
  • Established a customer base of 40+ accounts for newly created division.
  • Number one in customer service 5 years in a row.
  • Awarded for top 2 in Total Tech sales contest.
  • Number one in warranty sales.
  • Subzero, Samsung and Bosch asked me for my advice and implemented my ideas on the next model.
  • Was asked to train 30 stores on how to sell Total Tech and warranties on a Zoom.

Personal Information

Title: SALES PROFESSIONAL

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Outside Sales Representative

Sunrise Food Service Inc.
2022 - 2024

Major Appliance Sales Specialist

Pacific Sales (Best Buy)
2016 - 2022

Appliance Sales Consultant

Warehouse Discount Center
2012 - 2016

Hospitality Management

California State Polytechnic University, Pomona

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STEVEN ROSENTHAL