STEVEN ROWLAND
Waxahachie,TX
Summary
Ambitious District Manager with extensive experience directing operations, sales and staffing for numerous locations throughout area. Excellent record of success driving improvements and elevating public profile for brand resulting in increased revenue and performance throughout multiple Regions. Team leader with success guiding, coaching and motivating employees.
Overview
13
13
years of professional experience
Work History
Customer Experience District Manager
Foot Locker
Dallas, Ft Worth Texas, TX
02.2022 - Current
- Mentored team members by demonstrating best practices for sales and customer service.
- Identified and developed top talent within management structure to promote performance-oriented culture.
- Supervising over 28 SMs, 42 ASMS & 300 PT Team members and managed all performance metrics within Dallas/Ft Worth/East/West Texas territory.
- Collaborated with GEO District Managers, Community Managers, Operational Managers and Mall Management to improve performance and grow sales.
- Drove district growth through program quality, sales initiatives and customer service.
- Prepared and led new employee orientation to familiarize with company policies, procedures, culture and campus.
- Recruited applicants for vacancies to fill open positions with qualified staff.
- Proactively identified and solved complex HR problems that impacted operations management and business direction.
- Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
- Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
District Manager
Foot Locker
Albuquerque, NM
02.2020 - 01.2022
- Sourced and recruited top talent for various retail store positions and verified recruiting processes to meet new store opening timelines.
- Oversaw quality of operations of 16 locations throughout the South region.
- Oversaw Premium store merchandising, brand exposure and product availability.
- Strategized business operations, merchandising strategies and personnel moves.
- Cultivated positive rapport with associates and team leadership.
- Led upwards of 175 Team members, and managed all performance metrics within NM/El Paso/ Lubbock territory.
- Analyzed regional market trends to discover new opportunities for growth.
- Mentored team members by demonstrating best practices for sales and customer service.
District Manager in Training
Foot Locker
Dallas, TX
10.2018 - 02.2020
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Maintained current understanding of company offerings to better serve customers and team members.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Hosted Conference calls, meetings for training, developing purposes.
- Worked under multiple leaders to learn insight & knowledge of business.
- Traveled to many locations in North America to help develop Teams and give insight to opportunites
Store Manager
Foot Locker
Dallas, TX
08.2011 - 10.2018
- Managed 6 stores in a 7 year span ranging from 700k in volume to 8.5 million
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Oversaw inventory management through counts, audits and shrinkage control.
- Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
- Implemented succession planning by training and developing associates into leadership positions.
- Oversaw POS operations and cash management to reduce errors.
Education
High School Diploma -
Macarthur High School
Irving, TX05.2011
Skills
- Team building and motivation
- Critical thinking
- Working collaboratively
- Data management
- Systems and automation applications
- Issue and conflict resolution
- Performance Driven
- Creating a welcoming work environment
- Employee scheduling
- Sales orientation
- Budgeting skills
- Brand management
- Maintenance & repair
- Teambuilding
- Active listening
- Supervision & leadership
- Computer skills
- Customer service
- Team management
- Training development
- Recruitment and hiring
- Staff compensation
- Benefits programs
Accomplishments
- 2023 DM Holiday Contest Winner
- 2023 BTS Contest Winner
- 2022 Leader in External Talent & Internal Development
- 2021 North America DM of the Year
- 2020 Runner Up DM of the Year
- 2x Coach of the Year - 2018, 2019
- Manager of the Year - 2017, 2018
- 2021 #11 in Total Overall Performance in North America
- 2021 #1 Loyalty Capture in NA first year as a DM
Timeline
Customer Experience District Manager
Foot Locker
02.2022 - Current
District Manager
Foot Locker
02.2020 - 01.2022
District Manager in Training
Foot Locker
10.2018 - 02.2020
Store Manager
Foot Locker
08.2011 - 10.2018
High School Diploma -
Macarthur High School
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