Summary
Overview
Work History
Education
Skills
Timeline
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Steven Ruddy

Phoenix,AZ

Summary

Insightful Information Technology Manager with years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.

Overview

40
40
years of professional experience

Work History

Managing Director Information Technology

Charles Schwab & Co
09.1998 - 08.2023
  • Identified opportunities for application optimization, redesign and development and troubleshot and resolved user and application issues.
  • Documented and analyzed processes and procedures and adhered to regulatory guidance.
  • Fostered positive working environment that encouraged innovation, collaboration and accountability and managed end-user needs with functional and security responsibilities.
  • Performed regular audits and tests of infrastructure and applications.
  • Implemented, created and tested disaster recovery and business continuity plans and maintained appropriate back-up system.
  • Developed and maintained service level agreements for strategic applications and measured performance against objectives.
  • Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
  • Communicated regularly with customers concerning data exchange and technology integration.
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking.
  • Deployed, monitored and maintained system installation, upgrades and network integration.

Senior Manager Information Technology - Operations

McKesson
01.1989 - 09.1998
  • Managed teams of contractors and full time staff by coaching, mentoring and driving efficiency.
  • Researched and recommended innovative and automated approaches to routine tasks.
  • Interviewed, hired and trained staff, leading performance reviews, and offering constructive feedback.
  • Actively led training, mentoring and continuous development for [Number]-person department.
  • Authored service level agreements for help desk operations.
  • Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
  • Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
  • Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
  • Coordinated IT operations activities to deliver smooth flow of daily business needs.
  • Oversaw IT department operations and training.

Manager IT Operations

Chase Manhattan Bank
01.1984 - 09.1988
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Education

Bachelor of Arts - Business Administration And Management

St Thomas University
Miami, FL
05.1981

Skills

  • Recruitment Strategies
  • Mentoring and Training
  • Client Relationships
  • Strategic Planning
  • Team Collaboration
  • Business Administration
  • Staff Management
  • Partnership Development
  • Project Management
  • Operations Management

Timeline

Managing Director Information Technology

Charles Schwab & Co
09.1998 - 08.2023

Senior Manager Information Technology - Operations

McKesson
01.1989 - 09.1998

Manager IT Operations

Chase Manhattan Bank
01.1984 - 09.1988

Bachelor of Arts - Business Administration And Management

St Thomas University

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Steven Ruddy