Steven Ruiz
San Diego,CA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Mobility Specialist
The BXNG Club
08.2022 - Current
- Develop BXNG club REVIVE program which consisted of taking clients through physical therapy treatments as well as recovery modalities like cryotherapy and compression therapy
- Developed custom-tailored solutions that increased employee productivity while minimizing costs associated with enterprise mobility initiatives.
- Established strong relationships with key stakeholders within client organizations, facilitating clear communication channels during project execution stages.
- Provided exceptional customer service, addressing any concerns or questions from patients promptly and thoroughly to foster trust in the therapeutic process.
- Improved patient mobility by developing individualized physical therapy plans tailored to their specific needs.
- Mentored new physical therapists within the practice, offering guidance on effective treatment techniques and fostering professional growth opportunities.
Apple Technician
SquareTrade
07.2022 - 12.2023
- Perform Mobile repair services for clientele covered through insurance provider square trade.
- Managed warranty claims, liaising between customers and manufacturers for prompt resolutions.
- Offered remote support services where applicable thus enhancing convenience for customers who could not visit the store physically.
- Installed software updates to optimize device performance and security measures.
- Exhibited strong attention to detail when repairing delicate components such as screens or internal circuits.
- Educated customers on product features, usage, and maintenance for better user experience.
- Provided exceptional customer service, building rapport with clients to ensure a positive experience.
Stretch Therapist
Jo Stretch
07.2020 - 08.2022
- Built strong rapport with clients, fostering trust and open communication for effective therapy sessions.
- Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
- Established clear boundaries with clients, maintaining ethical practice standards while preserving the therapeutic relationship.
- Enhanced client well-being through personalized treatment plans tailored to individual needs and goals.
Apple Technician
Apple Repair
01.2019 - 07.2020
- Diagnosed electronic issues on devices and performed all repairs
- Contributed to increased sales by offering knowledgeable advice on compatible accessories and add-ons for devices.
- Managed warranty claims, liaising between customers and manufacturers for prompt resolutions.
- Installed software updates to optimize device performance and security measures.
- Exhibited strong attention to detail when repairing delicate components such as screens or internal circuits.
- Educated customers on product features, usage, and maintenance for better user experience.
Physical Therapy Aide
Imperial Physical Therapy
01.2019 - 12.2019
- Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
- Enhanced patient comfort and safety by setting up equipment, preparing treatment areas, and positioning patients as needed.
- Contributed to positive patient outcomes by closely monitoring progress and providing timely updates to supervising therapists.
- Increased patient engagement with therapeutic exercises through clear instruction, demonstration, and consistent encouragement.
Store Manager
Little Damage DTLA
09.2017 - 12.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
Bachelor's - Kinesiology And Exercise Science
California state Bakersfield
Bakersfield, CA05.2022
Associate - Kinesiology Pre-Physical Therapy
Imperial Valley College
Imperial County, CA06.2019
Associate - Nursing
Pasadena City College
Pasadena, CA07.2018
High School Diploma -
Imperial High School
Imperial, CA06.2015
Skills
- Outreach/Sales
- New business opportunities
- Microsoft Office
- Goals and performance
- Medical Terminology
- Program development
- Physical therapy
- Incorporating Care plans
- Relationship building and management
- Client Relationship Building
- Account Management
- Customer Relationship Management (CRM)
Certification
- Healthcare Provider CPR/AED Certification - American Heart Association or Red Cross.
- Basic Life Support (BLS) - American Heart Association.
- Adaptive Special Needs Training Certificate – Adaptive Training Foundation.
- Physical Therapy Aide Certification (PTAC) - American Physical Therapy Association.
- California Driver's License
- Certified Personal Trainer (CPT) - National Academy of Sports Medicine (NASM).
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Mobility Specialist
The BXNG Club
08.2022 - Current
Apple Technician
SquareTrade
07.2022 - 12.2023
Stretch Therapist
Jo Stretch
07.2020 - 08.2022
Apple Technician
Apple Repair
01.2019 - 07.2020
Physical Therapy Aide
Imperial Physical Therapy
01.2019 - 12.2019
Store Manager
Little Damage DTLA
09.2017 - 12.2018
Bachelor's - Kinesiology And Exercise Science
California state Bakersfield
Associate - Kinesiology Pre-Physical Therapy
Imperial Valley College
Associate - Nursing
Pasadena City College
High School Diploma -
Imperial High School
Critical thinking skills
Ability to analyze clients needs, anticipate potential challenges that may arise and develop innovative solutions that align with the clients goals and the company's objective. Understanding the big picture and not just the problem at hand.
Customer service skills
Active listening, Relationship building, Empathy, Problem Resolution, Time management
Organizational skills
Detailed orientation of job tasks, Document management with necessary company databases, Multitasking, Project management
Communication skills
Clarity and concise, Persuasive communication while maintaining active listening, Adaptability in communication style, Feedback Reception and delivery
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