Steven Rummel
Grimes,IA
Summary
Proven track record in enhancing customer satisfaction and streamlining sales processes at Ziegler Companies, demonstrating exceptional problem-solving skills and teamwork. Achieved significant improvements in productivity and efficiency through effective resource allocation and customer engagement. Skilled in contract preparation and service coordination, contributing to robust sales and service support.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Sales Coordinator
Ziegler Companies
01.2006 - 12.2024
- Worked closely with sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Supported sales team members in achieving individual goals and targets through equipment management and availability.
- Served as liaison between internal departments such as service, logistics, finance, and outside vendors ensuring seamless end-to-end management of sales accounts.
Leasing And/Rental Coordinator
Ziegler Companies
01.1995 - 01.2006
- Reduced downtimes by promptly addressing maintenance issues and coordinating repairs for rental equipment.
- Conducted inventory audits to ensure accurate records.
- Provided exceptional customer service by proactively addressing concerns and offering solutions to meet client needs.
- Coordinated logistics for delivery and pick-up of rental equipment, ensuring smooth operations and customer satisfaction.
- Maintained high level of accuracy in billing procedures, effectively resolving discrepancies and preventing financial losses.
- Developed and maintained comprehensive database of client information to facilitate efficient communication and recordkeeping.
Sales Associate
Menards Inc. - Home Improvement
04.2006 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Science - Physical Education Teaching And Coaching
University of Northern Iowa
Cedar Falls, IA05-1988
Skills
- Customer service and communication
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Goals and performance
- Strong enthusiasm
- Contract preparation
- Scheduling
- Resource allocation
- Customer engagement and support
- Product and service knowledge
- Product and service coordination
Accomplishments
- Awarded “Employee of the Year” Ziegler
- Awarded “Employee of the Month” Menards
Certification
Sig Sigma Green Belt
Timeline
Sales Associate
Menards Inc. - Home Improvement
04.2006 - Current
Sales Coordinator
Ziegler Companies
01.2006 - 12.2024
Leasing And/Rental Coordinator
Ziegler Companies
01.1995 - 01.2006
Bachelor of Science - Physical Education Teaching And Coaching
University of Northern Iowa
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