Steven Rumsey
Westborough,MA
Summary
Seasoned Parts Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. in-depth understanding of parts, well-versed in parts organization, purchasing and delivery management. Excellent leadership, scheduling and problem-solving abilities. Offering 12 years of progressive experience in Dealership Parts Departments!
Overview
13
13
years of professional experience
1
1
Certification
Work History
Parts Manager
McGovern Ford Of Framingham
11.2020 - Current
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
- Conducted cross-training for staff members, creating a more versatile workforce capable of handling various tasks within the department.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and Dms records.
Parts Advisor
McGovern GMC
01.2020 - 11.2020
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Collaborated with team members to maintain a clean and organized workspace, promoting an efficient work environment.
- Stocked and managed stock of parts.
Parts Advisor
Colonial Ford
10.2019 - 01.2020
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Organized parts storage and stocked inventory according to established guidelines.
- Ordered parts from various distributors to fulfill demands.
Parts Advisor
Prime Toyota
01.2017 - 10.2019
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Helped Technicians get parts to fix customers cars!
- Ordered parts from various distributors to fulfill demands.
Parts Advisor
Wayside Ford
09.2011 - 12.2016
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Processed customer orders accurately and efficiently, contributing to repeat business.
- Collaborated with team members to maintain a clean and organized workspace, promoting an efficient work environment.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
Education
High School Diploma -
Joseph P. Keefe Technical School
Framingham, MA06.2009
Skills
- 7 Years on CDK
- 5 Years Auto-Mate
- Ford Parts Manager Certified
- Stock management
- Invoice Processing
- Ordering parts
- Inventory Management
- Inventory Auditing
- Returns processing
- Improving customer satisfaction
Certification
Ford Master Parts Manager!
Ford Commercial Parts Manager!
Ford Parts Counter Certified!
Timeline
Parts Manager
McGovern Ford Of Framingham
11.2020 - Current
Parts Advisor
McGovern GMC
01.2020 - 11.2020
Parts Advisor
Colonial Ford
10.2019 - 01.2020
Parts Advisor
Prime Toyota
01.2017 - 10.2019
Parts Advisor
Wayside Ford
09.2011 - 12.2016
High School Diploma -
Joseph P. Keefe Technical School
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