Steven Ruth Jr
Colonial Beach,VA
Summary
Accomplished Shift Supervisor at Starbucks, adept in staff management and customer satisfaction, significantly reduced employee turnover through effective leadership. Expert in inventory management and cash handling, enhancing operational efficiency. Skilled in Microsoft Office and Windows Envoriment, fostering continuous improvement with a focus on safety and staff development. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Strong work ethic combined with resourceful and upbeat nature.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Starbucks
09.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Ensuring a well-trained and capable workforce through recruiting, training, and coaching of partners. Computer, Customer Services, Stocking, Shipping And Receiving, Sanitation, Cash Handling, Billing And Contracts, Sales And Management.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
Financial Services Professional
Global Financial Impact
03.2024 - 07.2024
- Evaluating clients' financial needs, assets, liabilities, cash flow, insurance, and tax status Developing financial plans: Helping clients plan for short- and long-term goals, such as retirement and education Advising on investments: Recommending investments like stocks, bonds, mutual funds, and commodities Evaluating tax strategies: Helping clients understand tax laws and strategies Managing client accounts: Maintaining client relationships and accounts Researching investments: Looking into potential investments for clients
Logistics Supervisor
Harbor Freight
01.2023 - 07.2023
- Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
- Optimized storage solutions within the warehouse to maximize space utilization while maintaining organization standards.
- Trained, scheduled and evaluated 6 employees.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Support the management team in order to maximize the financial output of the store through the optimization of talent, operational execution and delivery of a rewarding experience for customers and associates.
- Maintained accurate records of inventory levels by regularly updating tracking systems and conducting physical counts as necessary.
- Reduced lost or damaged inventory rates by implementing proper storage and handling procedures.
- Increased productivity and efficiency, initiating cross-functional team collaboration among warehouse departments.
- Optimized warehouse layout for better space utilization and more efficient product flow.
- Collaborated with other supervisors to develop strategies for workforce optimization during peak seasons or high-demand periods.
BARISTA/TRAINER
Starbucks
09.2021 - 09.2022
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
No Degree - Information Technology
Google IT Support Certificate
Mountain View, CA07-2021
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Cash handling expertise
- Staff Development
- Inventory control and record keeping
- Inventory Management
- Continuous Improvement
- Remote Desktop Support
- Windows Virtual Desktop
- IT support experience
- Microsoft Windows and Office 365
- Microsoft Word & Excel
Timeline
Financial Services Professional
Global Financial Impact
03.2024 - 07.2024
Logistics Supervisor
Harbor Freight
01.2023 - 07.2023
Shift Supervisor
Starbucks
09.2022 - Current
BARISTA/TRAINER
Starbucks
09.2021 - 09.2022
No Degree - Information Technology
Google IT Support Certificate
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