Steven R. Whitney
Pasco,WA
Summary
Experienced IT Technician and rapidly developing programmer with 9+ years of IT experience in a Windows and ChromeOS environment. Skilled in scripting and programming with 3+ years of hands-on experience and quickly expanding knowledge in AI. Adept at leveraging new technologies to drive efficiency and enhance productivity. Passionate about staying up-to-date with the latest advancements in the industry to deliver innovative solutions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Systems Technician
Pasco School District #1
06.2015 - Current
- 9+ years of experience servicing thousands of end-users and devices across 27 different locations.
- Supported IT end-user concerns using troubleshooting and root cause analysis to resolve issues.
- Utilized freswork's Freshservice Ticketing system to track issues and automate ticket handling and assignment.
- Used PowerShell scripting to automate tasks related to solving end-user problems as well as to design tools to aid colleagues with troubleshooting.
- Used Javascript and Python to work with AI and Automation tools like n8n to transcribe voicemails into tickets, reply to users, and generate answers on demand.
- Created GUI applications designed to improve IT Technician's efficiency and response time using Python and the Flet framework.
IT Technician
EPIC Lawn Care & Pest Control
07.2014 - 07.2016
- Maintained office PCs, networks and mobile devices.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners.
- Install and maintain IP security cameras and software.
Education
High school or equivalent - General Education
Chiawana High School
Pasco, WA06.2015
Skills
- Powershell
- Javascript
- Python
- Automation
- Windows, iOS, ChromeOS troubleshooting repair
- Virtualization technologies
- Remote support
- Help desk support
- Hardware installation
- User training
- Resource documentation
Accomplishments
- Implemented a fully automated voicemail transcription to ticket service using openai-whisper and python. Initially running on a Windows Server 2022 VM, and later migrated to a locally hosted n8n workflow tool.
- Developed an app that utilizes our ticketing system's API to grab tickets and map the tickets to an interactive map of their respective building.
- Developed an app that uses PowerShell 7 to execute remote commands on Windows devices within our network to assist with diagnosis and troubleshooting.
- Developed an app built entirely in PowerShell that presented a GUI with useful powershell functions to run on remote machines at the click of a button.
Certification
- CompTIA A+ 220 901-902
- CompTIA Net+ N10-006
Timeline
Systems Technician
Pasco School District #1
06.2015 - Current
IT Technician
EPIC Lawn Care & Pest Control
07.2014 - 07.2016
High school or equivalent - General Education
Chiawana High School
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