Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Assessments
Timeline
Generic

Steven Sailor Jr

Decatur,GA

Summary

Qualified food service professional bringing 5+ years of experience in the field. Focused on providing exceptional customer service and maintaining food safety. Proven track record of effectively leading and developing teams, ensuring exceptional customer service and increasing sales. Skilled in managing operations, optimizing workflow, and maintaining high standards of cleanliness and product quality. Excellent communication and problem-solving skills, with the ability to handle challenging situations with poise.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Food Service Supervisor (Starbucks Supervisor)

Sodexo
11.2022 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Manager

Waffle House
12.2018 - 10.2022
  • Maintained health and food safety standards at all stages, from storage through delivery. Stayed in compliance with company policies and procedures for food safety, sanitation, and quality.
  • Monitored food quality and service levels to maximize kitchen and dining area performance.
  • Tracked food production levels, meal counts, and supply costs and ordered new supplies.
  • Trained and supervised new over 10 staff members to enhance customer service skills and comply with food safety standards.
  • Addressed and resolved multiple customer service issues to establish trust and increase satisfaction.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Kept guest and work areas clean, organized and sanitized per established standards.

Stocker

Walmart
04.2020 - 03.2021
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Maintained effective team member communication.
  • Greeted customers and directed to requested products.
  • Answered numerous customer questions and provided detailed product information.
  • Loaded, unloaded, and moved several materials to and from storage and production areas.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors. Checked packages and merchandise for damage and notified vendors.
  • Performed general housekeeping and cleaning tasks.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Maintained clean, orderly work environment free of hazards.

Education

Skills

  • Shift Management
  • Cost Control
  • Stocking
  • Cooking
  • Food Preparation
  • Kitchen Experience
  • Meal Preparation
  • Commercial Cleaning
  • Guest Relations
  • Sales Leadership
  • Billing and Payment Processing
  • Food Safety Management
  • Shipment Preparation
  • Quality Control
  • Schedule Management

Accomplishments

    Serve Safe Certification for over 5 years

Certification

  • ServSafe, 09/01/19, 09/01/24
  • ServSafe, 05/01/23, 05/01/27

Assessments

Work motivation, 06/01/21, Level of motivation and discipline applied toward work, Completed

Timeline

Food Service Supervisor (Starbucks Supervisor)

Sodexo
11.2022 - Current

Stocker

Walmart
04.2020 - 03.2021

Manager

Waffle House
12.2018 - 10.2022

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Steven Sailor Jr