Summary

Overview

Work History

Education

Skills

Timeline

Steven Sanchez

Tampa,FL

Summary

Dynamic delivery professional with a proven track record at Kane's Furniture, Rooms to go, The Sheraton hotel, Amazon, as well as pinch a penny excelling in customer service and efficient route management. Recognized for enhancing customer satisfaction through

strong attention to detail as well as effective problem-solving.

Overview

years of professional experience

Work History

Delivery Driver / Delivery Helper

Kane's Furniture

Pinellas Park, FL

11.2024 - 02.2025

Delivered furniture to customers homes with care and great customer service.
Completed on-time deliveries by choosing best and most efficient routes with multiple delivery teams.
Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Maintained upbeat, positive attitude in busy, customer-focused environment.
Loaded truck and properly secured items to prevent damage for deliveries.
Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Managed customer inquiries and complaints in polite and professional manner.
Verified accuracy of all deliveries against order forms.
Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Inspected and maintained delivery vehicles regularly to keep in safe working order.
Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
Maintained clean and safe vehicle, contributing to positive image of company.
Supported positive customer experience by resolving delivery issues promptly and effectively.

Ambassador / Supervisor

Room's to Go

Seffner, FL

05.2023 - 06.2024

Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
Managed work truck and gas card.
Once I was asked to Travel out of state for to help a sisters warehouse load semi trucks overnight for 3 weeks due to a mass loss of employees.
I've been sent to various cities from North to central Florida to South Florida to do store visits, and daily in person audits on delivery teams inside customers homes while helping assist teams to complete deliverires as well Appreciate providing uniforms as well as tools and drinks due to the Florida heat.
Greeted customers and clients to create welcoming atmosphere.
Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
Assisted team with operational policies and procedures to drive services.
Served as organization ambassador at various charity events, promoting mission and values.
Resolved conflicts between staff members and community members in diplomatic manner.
Represented organization at professional conferences, delivering engaging presentations to diverse audiences.
Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
Evaluated progress towards achieving mission goals using key performance indicators and implemented necessary changes for continuous improvement.
Developed and maintained extensive network of community contacts, resulting in increased visibility.
Built and maintained positive relationships with public by utilizing strategic plans.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
Boosted team morale and performance, organizing regular training sessions and motivational meetings.
Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Conducted regular reviews of operations and identified areas for improvement.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Collected, arranged, and input information into database system.
Evaluated staff performance and provided coaching to address inefficiencies.

Pool Maintenance Technician

Pinch A Penny Pool Patio Spa

Brandon, FL

01.2019 - 02.2020

Delivered furniture to customers homes with care and great customer service.
Completed on-time deliveries by choosing best and most efficient routes with multiple delivery teams.
Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Maintained upbeat, positive attitude in busy, customer-focused environment.
Loaded truck and properly secured items to prevent damage for deliveries.
Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Managed customer inquiries and complaints in polite and professional manner.
Verified accuracy of all deliveries against order forms.
Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Inspected and maintained delivery vehicles regularly to keep in safe working order.
Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
Maintained clean and safe vehicle, contributing to positive image of company.
Supported positive customer experience by resolving delivery issues promptly and effectively.

Shuttle Driver

Sheraton Hotel & Convention Center

Tampa, FL

03.2022 - 04.2023

Conducted regular vehicle inspections to identify potential maintenance issues, contributing to overall fleet reliability.
Assisted in the training of new shuttle drivers, sharing knowledge and expertise to ensure their success in the role.
Maintained clean and neat shuttle for passenger comfort.
Enhanced customer satisfaction by providing timely and efficient shuttle services to various destinations.
Operated with safety and skill to avoid accidents and delays.
Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
Transported customers to and from Location.
Developed strong knowledge of service area geography, enabling prompt navigation between destinations.
Managed time effectively by prioritizing tasks and adapting to changing conditions or unforeseen circumstances.
Provided exceptional customer service by addressing passenger inquiries professionally and courteously.
Collaborated with dispatchers to optimize route planning and scheduling for maximum efficiency.
Handled emergency situations calmly and efficiently, ensuring the safety of all passengers on board.
Demonstrated excellent communication skills while interacting with passengers to address their needs and concerns.
Maintained a clean and comfortable vehicle for passengers, promoting a positive travel experience.
Followed predetermined routes to consistently meet targets and maintain schedules.
Recorded accurate trip logs for management review, facilitating effective oversight of daily operations.
Promoted a positive image of the company by maintaining a professional appearance and attitude at all times while on duty.
Followed company policies and procedures and maintained compliance with standards.
Ensured passenger safety by adhering to company protocols and traffic regulations during transit.
Responded with ease to sudden changes in routes and schedules.
Assisted elderly and disabled passengers entering and exiting shuttle.
Drove VIPs to corporate events and meetings.

Amazon Delivery Driver

Amazon