Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Affiliations
Certification
Additional Information
Timeline
Generic
Steven Sanders

Steven Sanders

Orange City,FL

Summary

Experienced program manager with a track record of success in cost reduction, process improvement, and data analysis. Skilled in social media marketing, social engineering, and guerilla marketing, with a proven ability to create and execute successful campaigns. Proficient in Microsoft Office and advanced Excel skills. Strong team lead and effective training and development coordinator with excellent communication and time management skills. Committed to delivering high-quality results with a customer service-oriented mindset and a high level of integrity. Seeking a leadership role in an established company with potential for growth.

Overview

16
16
years of professional experience
1
1
Certification

Work History

CEO

L.A.P.O Services LLC
01.2021 - Current

Linktree Creator

  • Built productive relationships with industry partners and competitors to support strategic business objectives.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.Social media marketing: You have experience creating and executing social media marketing campaigns across various platforms, including Facebook, Twitter, Instagram, and LinkedIn. You are familiar with creating and curating content that resonates with different target audiences, using paid advertising, and measuring the success of social media campaigns through analytics.
  • Social engineering: You are skilled in the art of social engineering, using human psychology to influence and persuade people to take a desired action. You have experience in techniques such as phishing, pretexting, and baiting, and have a deep understanding of human behavior and motivations.
  • Guerilla marketing: You have experience in guerilla marketing tactics, which involve using unconventional and low-cost methods to promote a product or service. You are creative in thinking of unique and attention-grabbing ways to reach target audiences, such as flash mobs, street art, or stunts.
  • Current Clients : See America Tours, and Marley's House Smoke Shop. Contact Details Below.

Catastrophic Property Adjuster

Liberty Mutual Insurance
06.2017 - 07.2019
  • Award Rookie of the Quarter my First Quarter employed. 
  • Ran 3 special projects and initiatives at both the local and regional level. To included, Veterans day, memorial day, And Christmas "toys for toys".
  • Effectively managed  100+ Insurance Claims,  during Catastrophic events. Like California Wildfires, Iran, Harvey, and Bomb Cyclone.
  • Maintained self work plan, with managing meeting and training.
  • Processed over 2,000 Claims, with a Meets/Exceed review consistent through my career.

Resource Advisor/ Travel Liasion

United States Air Force
0 2016 - 07.2017
  • Performed general accounting functions, logged project journal entries, account analysis and balance sheet reconciliations.
  • Worked with management at the project level to ensure  $1.5 million expense plans are achieved. Worked with 8 shop to develop annual spend goals
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation. Coordinator over 600 travel arrangements overseas & nationally, worth $3.3 million in costs
  • Eliminated 2 years of backlog errors, recaptured 135K in prior year funds. issues back payment of $5,000 to 6 members. 
  • Forecasted operating costs for scheduled  18 projects by strategizing with multiple departments, And leadership.
  • Created "NEW" standard operating procedures. Implemented strategies to increase program effectiveness.
  • Monitored employee 254 Government Travel Cards and 8 Government purchase card accounts. Pioneered first Wing wide paperless Document tracking program to reduce errors and to increase accountability.

Bartender

Olive Garden Italian Restaurant
04.2017 - 06.2017
  • Managed bar inventory, restocked supplies and placed orders.
  • Notified a manager if a guest was intoxicated or rude to other guests.
  • Consistently used suggestive selling techniques.
  • Cleaned, mopped and vacuumed the bar area.

Sales Representative

Kay Jewelers
01.2014 - 02.2016
  • Reinvented how team interacts with prospective clients by developing innovative and creative sales pitches increasing store sales goal by 15%
  • Planned and led multiple training sessions to promote sales team professional development and sales goal reinforcement.
  • Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
  • Communicated sales promotions to customers to grow average customer account size by 37%.
  • Exceeded targeted sales goals by 20-40% every month. Achieved sterling highest award 5 for 5 in sales represented 2015.
  • Maintained customer areas in clean and professional manner. Resolved customer concerns and question promptly.

Heavy Equipment Operator & Construction

United States Air Force
10.2012 - 01.2016
  • Operated heavy equipment, including motor graders, heavy loaders, bulldozers, backhoes, roller scrapers and tractors.
  • Supervised improvisatory construction projects. To included 6 parking aprons, 18,000 square feet of asphalt, and 7 Helicopter refueling pads.
  • Managed tear-down of existing structures and prepared for new construction. Including oversight of preparation and cleaning of construction sites.
  • Inspected project 11 sites to monitor progress and adherence to design specifications, safety protocols and state sanitation standards.
  • Developed storm water design strategies for sustainable infrastructure projects, and reduction of washout or erosion of 6 helicopter pad for nuclear launch facilities.  
  • Estimated quantities and cost of materials, equipment and labor to determine project feasibility. To include ordering of materials for job site such as concrete, epoxy, asphalt  and structure materials 
  • Visited project sites, facilitated construction by mapping out installations and establishing reference points, grades, elevation, and bounder lines.
  • Advised managerial staff about project completion times, potential pit falls before they happen, and recommendations on possible corrective actions 

Shift Manager/ Route Coordinator

Papa Johns
02.2011 - 05.2012
  • Picked deliveries for specific routes according to location to reduce milage, increase number of delivers and increase timely deliver.
  • Verified each delivery instructions before delivering to customers, reduced complaints and requests for refunds. 
  • Completed on-time deliveries by choosing the best and most efficient routes.
  • Submitted receipts and money received from deliveries at the end of each shift.
  • Worked stations including pizza, omelet, soup, salad, sandwich, and dessert at a busy cafeteria.

Air Traffic Control

United States Air Force
04.2010 - 10.2012
  • Inform pilots about nearby planes or potentially hazardous conditions, such as weather, speed and direction of wind, or visibility problems.
  • Issue landing and take-off authorizations or instructions, to more then 20-30 aircrafts a day.
  • Transfer control of departing flights to traffic control centers and accept control of arriving flights. Also managed F-22 flight and battle training. 
  • Provide flight path changes or directions to emergency landing fields for pilots traveling in bad weather or in emergency situations.
  • Alert airport emergency services in cases of emergency or when aircraft are experiencing difficulties.

Sales Representative/ Lead upholster

Winders Fabric Outlet
04.2007 - 08.2009
  • Documented all customer inquiries and comments thoroughly and quickly.
  • Coordinated between 31 billing department and customers to resolve problems.
  • Processed cash and credit payments rapidly and accurately. Placed special merchandise orders for customers.
  • Greeted customers in a timely fashion, while quickly determining their needs. Responded to all customer inquiries thoroughly and professionally.
  • Accurately logged all daily shipping and receiving orders. Manager 980,000 yards of fabric, 40+ sheets of Foam, and other small items.

Education

High School Diploma -

Lecanto High School
2008

Aero Space Science Degree - Aero space science engineering

United States Air Force

Skills

  • Highest Level Of Integrity
  • Effective training and development coordinator
  • Customer service-driven
  • Proficient in Microsoft outlook
  • Works well in team mentality
  • Strong Communication Skill
  • Data analysis
  • Advanced Excel spreadsheet functions
  • Time Management
  • Skilled Multi-tasker

Accomplishments

  • Named  " Rookie of the Quarter" For Q1 2018
  • Created First Virtual huddle Board using Office 360, Increasing effeteness of virtual meetings.
  • Customer Service Rep of the Month February, April 2018.
  • Named "Airman of the Year" at Squadron and 9th Air Force level in 2016. Top 12 airman out of 308,000 others.
  • Promoted to Resource Advisor in only 4 months due to exceptional department performance and strong leadership abilities.
  • Focused sales professional highly effective in establishing and maintaining relationships with potential and existing clients. Extremely motivated and ambitious.
  • Talented Sales team lead effective at multi-tasking and balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets.
  • Achieved Highest Sales percentage for 2014-2015 earning a 5/5 achievement for Sterling Jewelers. The first part-time employee to achieve this award in the state of Montana.

Affiliations

  • Air Force Sergeants Association "Recruiting membership chair". Recognized as top recruiter in state of MT

Certification

  • "Airman Leadership Course & Management " 3l5ALS99400-003 Completed 2014
  • "Pavement Maintenance & Construction Equipment Operator" 288 hours completed 2012 J9AQ3E231
  • "Intro to Fire Weather" & "Basic Wild land Fire Behavior" Completed 2011
  • "Black Bear Aversive Conditioning Workshop" Completed 2011
  • "Human Factor on the Fireline" L-180 Completed 2011
  • "Basic Military Training" 8 Weeks

- "Self Aid buddy Care, Law Of Armed Conflict, Uniform Code of military justices anti-terrorisim/force protection

  - "Chemical, biological, radiological, nuclear and explosive training"

  - "Sexual assault prevention training & reporting, Suicide Awarness & prevention"

  • "Air Traffic Control apprentice" PDS code WXI Completed 2010, 576 hours
  • "00AB Pavement & Construction Equipment" 264 hours Completed 2012
  • "Financial Management & Fiscal Law" 112 hours, completed 2016
  • "Evasion & Conduct after Capture" 4 days, Completed 2016

Additional Information

  • "My wife and I bought a new Honda Civic after our other car got totaled and our experience with the whole Honda of Great Falls team was excellent. No pressure was ever dealt our way and they worked with us knowing of our ordeal. We gave them a budget and they made it happen. Steven went above and beyond for us knowing how picky my wife is. Steven is a pleasure to work with and very knowledgeable of the whole car buying experience and, I promise, will not steer you the wrong way. The whole team is exceptional and we recommend anyone who's looking to buy a new/used car to stop by Honda of Great Falls". -Jillian & Zac Arnold 2016, Facebook Review of Honda Of Great Falls.


  • If you are in the market for a car, first go see Steven Sanders and the great team at Lithia Honda.  You will save yourself a ton of time.  After working for several months with a variety of cross-country dealerships, we gave our business to Steven at Lithia.  Senior Airman Sanders helped me purchase a car for my son, also an Airman.  But Steven's military service, was not the only reason we bought a new car from him.  You see, I live in California and if you thought that buying a car in person was an ordeal, try doing it on three-way calls, coping with firm military schedules and bad phone lines!  My son and I learned more about buying a car from Steven in a couple of phone calls, than we had in all of the months prior.  Steven Sanders is patient, knowledgable, honest, and so kind and understanding, he really does listen to his customers. He appreciated my concerns as a military mom, and got my son into something fun, but solid.   It really was a dream deal.  But don't just take my word for it, give Lithia and Steven a go.  After owning a gaggle of bum rides, my son is happy at last and simply in love with his 2016 HR-V!  Thanks Steven! " -Patrica Elena 2016, Yelp Review of Honda of Great Falls.

Timeline

CEO

L.A.P.O Services LLC
01.2021 - Current

Catastrophic Property Adjuster

Liberty Mutual Insurance
06.2017 - 07.2019

Bartender

Olive Garden Italian Restaurant
04.2017 - 06.2017

Sales Representative

Kay Jewelers
01.2014 - 02.2016

Heavy Equipment Operator & Construction

United States Air Force
10.2012 - 01.2016

Shift Manager/ Route Coordinator

Papa Johns
02.2011 - 05.2012

Air Traffic Control

United States Air Force
04.2010 - 10.2012

Sales Representative/ Lead upholster

Winders Fabric Outlet
04.2007 - 08.2009

Resource Advisor/ Travel Liasion

United States Air Force
0 2016 - 07.2017

High School Diploma -

Lecanto High School

Aero Space Science Degree - Aero space science engineering

United States Air Force
Steven Sanders