Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steven Sanders

5219 Rumac ST SE Unit A,WA

Summary

Dynamic leader with proven expertise in staff training and development, and a track record of enhancing customer service management. Skilled in complaint resolution and quality control assurance, fostering a positive work environment that led to significant improvements in team efficiency and customer satisfaction. Demonstrates a positive attitude and exceptional problem-solving abilities.

Overview

22
22
years of professional experience

Work History

Shift Leader

Georgia-Pacific
09.2022 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enforced company policies and regulations with employees.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
  • Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Production Machine Operator

International Paper
03.2013 - 07.2022
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Organized and cleaned work area to meet standards, keep tidy and prevent injuries.
  • Complied with company and OSHA safety rules and regulations.
  • Assisted in training new operators, sharing knowledge and best practices for optimal performance.
  • Maintained quality of product by checking labels, packaging and other factors.
  • Documented production activity in logs and job tickets.
  • Improved product quality with thorough inspections and adjustments to machine settings as needed.
  • Completed parts lubrication and other minor maintenance tasks to keep equipment running.
  • Collaborated with team members for seamless transitions between shifts and increased productivity overall.
  • Helped with change-overs and set up to assist with job preparation and production functions.
  • Reduced downtime by monitoring machine performance and addressing any concerns promptly.

Shift Leader

Cardinal Glass Industries
03.2010 - 03.2013
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Fostered positive work environment, leading to higher employee morale and reduced turnover.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Assistant Manager

Oriellys Auto Parts
02.2007 - 03.2010
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

Service Manager

Walmart
06.2003 - 03.2007
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.

Education

High School Diploma - General Studies

Omak High School
Omak, WA
06.2003

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Flexible schedule
  • Customer service management
  • Staff training and development
  • Complaint resolution
  • Sales and upselling
  • Shift paperwork completion
  • Quality control assurance

Timeline

Shift Leader

Georgia-Pacific
09.2022 - Current

Production Machine Operator

International Paper
03.2013 - 07.2022

Shift Leader

Cardinal Glass Industries
03.2010 - 03.2013

Assistant Manager

Oriellys Auto Parts
02.2007 - 03.2010

Service Manager

Walmart
06.2003 - 03.2007

High School Diploma - General Studies

Omak High School

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Steven Sanders