Steven Sands
Mankato,MN
Summary
Dedicated professional experienced in managing construction operations and fostering strong client relationships. Skilled in risk management and workflow optimization, resulting in increased profitability and reduced on-site incidents.
Overview
11
11
years of professional experience
Work History
Owner Operator
Sands Castle Construction
Mankato MN
01.2021 - Current
- Managed daily operations to ensure project timelines and quality standards were met.
- Oversaw budgeting and financial management for construction projects, enhancing profitability.
- Developed strong client relationships, leading to increased repeat business and referrals.
- Implemented safety protocols, reducing on-site accidents and promoting a culture of safety.
- Trained and mentored staff, fostering skill development and improving team performance.
- Optimized workflow processes to increase operational efficiency across multiple projects.
- Coordinated subcontractor schedules and resources to maintain project continuity and deadlines.
- Conducted regular site inspections to ensure compliance with building codes and quality standards.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Optimized workflow processes through careful analysis of operational needs and resource allocation.
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Dropped and hooked trailers and changed configuration of equipment.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Completed routine maintenance on truck to keep in working order.
- Inspected load security and checked for damages.
Architectural Sheet Metal Installer/Metal Fabricator
Schwickerts Tecta America
Mankato, MN
02.2018 - 01.2021
- Installed and assembled sheet metal components to specifications and project requirements.
- Collaborated with team members to optimize installation workflows and ensure timely project completion.
- Conducted quality inspections on installed systems, identifying and rectifying discrepancies for improved accuracy.
- Trained junior installers on safety protocols, tools usage, and best practices for efficiency.
- Developed strategies to minimize waste during installation processes, enhancing overall resource management.
- Assisted in troubleshooting complex installations, providing solutions that increased operational effectiveness.
- Maintained a clean and organized work environment, promoting efficiency in the execution of daily tasks related to sheet metal installations.
- Improved project efficiency by accurately measuring and cutting sheet metal for various installations.
- Enhanced customer satisfaction with timely completion of sheet metal projects, adhering to deadlines and quality standards.
- Contributed to successful project outcomes by accurately interpreting blueprints and specifications for each job.
- Performed quality control checks on installed sheet metal, ensuring adherence to specifications and identifying potential issues for immediate remediation.
- Kept abreast of industry trends, incorporating new techniques into daily practices when applicable for enhanced productivity within the field of sheet metal installation.
- Identified potential issues early in the installation process, allowing for prompt resolution before impacting overall project timelines or budgets.
- Decreased material waste by effectively utilizing available resources during sheet metal fabrication and installation tasks.
- Elevated overall team performance through active mentorship of junior colleagues, sharing best practices and guidance related to sheet metal installation tasks.
- Maximized safety on job sites by consistently following proper handling techniques and wearing protective gear during sheet metal installation tasks.
- Streamlined production processes by assembling prefabricated components for use in larger scale sheet metal projects.
- Collaborated closely with other team members to ensure seamless coordination during sheet metal installation processes.
- Demonstrated commitment to continuous improvement, participating in training sessions to further develop skills as a Sheet Metal Installer.
- Used rulers, squares and scribes to measure and mark dimensions and reference lines on mat
- Fabricated metal components using precision equipment and hand tools.
- Delivered customer satisfaction through close attention to detail when producing custom metal parts based on specific client requests.
- Utilized various metalworking tools such as shears, press brakes, plasma cutters, and punches to produce precise cuts and bends in sheet metals.
- Continuously updated skillset through professional development opportunities, staying current on advancements in the metal fabrication field.
- Collaborated with project managers to ensure timely completion of custom fabrication projects, meeting client specifications.
- Maintained high standards of craftsmanship, ensuring all fabrications met aesthetic and functional requirements.
Fabrication Operator
Alumacraft
St. Peter, MN
06.2017 - 02.2018
- Operated fabrication machinery to produce high-quality aluminum components.
- Monitored production processes to ensure adherence to safety and quality standards.
- Collaborated with team members to optimize workflow and enhance production efficiency.
- Conducted routine maintenance on tools and machines to minimize downtime.
- Implemented process improvements that increased output consistency and reduced waste.
- Controlled procedures to drive production of conforming fabricated assembly components and compliance with quality standards.
- Maintained a clean and organized workspace, ensuring optimal workflow and promoting a safe working environment.
- Demonstrated strong problem-solving abilities by identifying and resolving issues that arose during the fabrication process swiftly and effectively.
- Demonstrated adaptability by quickly learning new technologies and adapting production methods accordingly.
- Increased equipment uptime with diligent maintenance, ensuring optimal performance during production runs.
- Ensured a safe working environment by strictly adhering to safety protocols and guidelines during all tasks.
Service Advisor
Allstate Peterbilt
North Mankato, MN
05.2015 - 06.2017
- Provided expert guidance on service offerings and repair options to enhance customer satisfaction.
- Coordinated service schedules, ensuring timely completion of maintenance and repairs for optimal vehicle performance.
- Managed customer inquiries, resolving issues efficiently to maintain strong client relationships and loyalty.
- Streamlined service processes, improving workflow efficiency and reducing turnaround times for vehicle servicing.
- Analyzed customer feedback, implementing changes that enhanced overall service delivery and client experience.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Identified and resolved discrepancies and errors in customer accounts.
- Supervised four night shift technicians, and maintained efficient workflow by ensuring each technician was assigned jobs most relevant to their particular skillset.
Education
High School Diploma -
St Clair High School
St Clair MN06-2003
Skills
- Operations management
- Documentation and reporting
- Client relationship management
- Risk management
- Strong work ethic
- Decision-making
- Dependable and reliable
- Equipment operation
- Materials transport
- Vehicle inspections
- Safe driving practices
- Load security
- Heavy lifting
- Mechanical tools
- Bending techniques
- Punch press operation
- Driver's license
- Computer skills
- Rivet installation
- Personal protective equipment
- Tool maintenance
- Precision measuring
- Aerial lift operation
- First aid training
- Sheet metal fabrication
- Press brake operation
- OSHA compliance
- Equipment troubleshooting
- Notching techniques
- Fastening methods
- Shear operation
- Fall protection
- Power tool operation
- Hand tool proficiency
- Mathematical calculations
- Teamwork and collaboration
- Power tool safety
- Critical thinking
- Machine operation
- Detail-oriented
- Professionalism
- Physical stamina
- Hand-forming workpieces
- Analytical skills
Timeline
Owner Operator
Sands Castle Construction
01.2021 - Current
Architectural Sheet Metal Installer/Metal Fabricator
Schwickerts Tecta America
02.2018 - 01.2021
Fabrication Operator
Alumacraft
06.2017 - 02.2018
Service Advisor
Allstate Peterbilt
05.2015 - 06.2017
High School Diploma -
St Clair High School