Overview
Work History
Education
Skills
Timeline
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Steven Santiago Alicea

Cincinnati,OH

Overview

6
6
years of professional experience

Work History

Business Support Services Analyst

Omya, Inc.
09.2023 - Current
  • Collaborate with cross-functional teams to identify and implement process improvements that streamline the process operations and increase efficiency.
  • Conduct market research to identify opportunities for process improvements and cost savings operations, providing recommendations for implementation and competitiveness in the market.
  • Analyze and optimize data from SAP to provide strategic insights for decision-making such as cost-saving opportunities and revenue enhancement strategies.
  • Develop and maintain relationships with external vendors and service providers to negotiate contracts and agreements that optimize cost saving and quality of services.
  • Develop and deliver training sessions on SAP and Salesforce functionality and best practices to enhance users' proficiency and maximize system utilization, ultimately improving overall efficiency and effectiveness.

Portal Billing Analyst

Veritiv Corporation
01.2020 - 09.2023
  • Led team of 4 billing specialist, providing training and guidance.
  • Utilized data visualization techniques to present billing trends and analysis in a clear and impactful manner, enabling informed decision-making by senior management and stakeholders.
  • Identified opportunities for cross-training between the portal billing analyst team and other departments such as customer service and operations, fostering a culture of knowledge sharing and collaboration to enhance overall team efficiency and effectiveness.
  • Assisted in the implementation of new billing software platforms, contributing to seamless transitions while minimizing downtime or user errors during adoption periods.
  • Collaborated with operations team to streamline the billing and customer support processes, ensuring efficient and accurate invoicing for clients, which will lead to improved cash flow and customer satisfaction.

Billing and Customer Support Specialist

Veritiv Corporation
01.2019 - 01.2020
  • Managed billing for Facility Solutions and packaging customers, which consists of more than $2m in daily invoicing across approximately 50 accounts.
  • Analyzed customer accounts to identify potential issues leading to an increase of 15% increase on overall AR for my portfolio.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
  • Developed customized reports for management, providing valuable insights into trends, anomalies, and opportunities for improvement in the billing process.

Accounts Payable Specialist

Veritv Corp.
04.2018 - 12.2018
  • Process 2 way and 3 way PO matching invoices utilizing the designated Finance accounting system.
  • Reconciled vendor statements, researched and corrected discrepancies.
  • Maintained files and documentation thoroughly and accurately, in accordance with company policy and accepted accounting practices.
  • Researched and resolve customer inquiries timely and provided exceptional customer service.

Education

BBA - Accounting And Business Management

Inter American University of Puerto Rico
Ponce, Puerto Rico
07.2020

Skills

  • Project and Time Management Skills; well organized, structured approach, ability to achieve tight timelines on complex deliverables
  • Ability to form strong relationships with internal teams and customers
  • Analytical; excellent understanding of how use data to solve business problems
  • Demonstrated skills to deliver to timely, high-quality reports
  • Proficient PC skills (Excel, Access, PowerPoint, Word) - ability to learn new tools
  • Self-motivated with ability to prioritize and make independent decisions

Timeline

Business Support Services Analyst

Omya, Inc.
09.2023 - Current

Portal Billing Analyst

Veritiv Corporation
01.2020 - 09.2023

Billing and Customer Support Specialist

Veritiv Corporation
01.2019 - 01.2020

Accounts Payable Specialist

Veritv Corp.
04.2018 - 12.2018

BBA - Accounting And Business Management

Inter American University of Puerto Rico

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Steven Santiago Alicea