Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steven Santos

San Bernardino,CA

Summary

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

18
18
years of professional experience

Work History

Site Manager

Lazer Spot
07.2021 - 12.2023
  • Created weekly and monthly reports and presentations for management team.
  • Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
  • Maintained records and logs of work performed and materials and equipment used.
  • Inspected cleanliness of common areas and offices.
  • Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
  • Assumed responsibility for personnel deployed to work site.
  • Resolved issues between employees and customers using company policies.
  • Complied with safe operating practices and assessed operational procedures against best practices.
  • Coordinated site investigations, documented issues, and escalated to executive teams.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Monitored, coached, and supervised team of 30 employees .
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
  • Troubleshot and diagnosed problems with brakes, steering, and transmissions.
  • Maintained detailed records of all repairs, parts replacements, and services performed for reference during future work.

Shipping and Receiving Coordinator

Juvo+
09.2020 - 07.2021
  • Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
  • Unpacked, examined and routed incoming shipments, rejected damaged items and recorded shortages.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Transported materials and items from receiving or production areas to storage or to other designated areas using conveyors, dollies and other motorized or manual transportation equipment.
  • Arranged for pick-up by carriers specified on customer purchase orders determined at final inspection through review of shipping instructions.
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.
  • Supported shipment of goods produced and received goods and supplies for direct use or application towards production or storage of goods designated for consumer marketing.
  • Oversaw warehouse crew stocking inventory and preparing loads.
  • Worked with vendors to schedule daily pickups and weekly deliveries.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.

Shipping and Receiving Clerk

Niagara Bottling, LLC
09.2015 - 09.2020
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Reviewed order data to verify transactions and shipping dates.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Communicated with vendors and suppliers to verify timely delivery of goods.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Collaborated with internal departments to verify customer satisfaction and order accuracy.
  • Analyzed data to prepare reports and identify process improvements.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Sorted and delivered materials to different work areas and staff.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
  • Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Conducted research to address shipping errors and packaging mistakes.
  • Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.

Warehouse Worker

Green Bay Packaging
04.2013 - 09.2015
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Performed general housekeeping and cleaning tasks.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Operated forklift to safely move and safeguard stock and supplies in warehouse.
  • Completed cycle counts and monthly inventory.
  • Collaborated with various departments to manage timely delivery of orders and avoid delays.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.

Warehouse Lead

Monoprice
05.2008 - 04.2013
  • Trained employees on equipment operation and safety protocols.
  • Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
  • Supervised warehouse operations by managing employees during shifts.
  • Oversaw daily operations and shipping and handling processes.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
  • Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Followed verbal and written instructions to properly move and ship products.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Double checked records, daily reports, and inventory transactions to identify and correct variances.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Maintained top performance standards while working in hot warehouse environment.
  • Handled fright and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations.
  • Acted as liaison between company departments and warehouse teams.
  • Monitored performance and safety practices of warehouse staff.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.

Parts Specialist

RDO Equipment
08.2006 - 03.2008
  • Issued parts to technicians to complete customers' repairs.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
  • Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
  • Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
  • Tracked parts use and charged items to customer accounts for billing.
  • Kept checkout areas stocked with eye-catching merchandise to boost per-customer revenue.
  • Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
  • Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
  • Increased store revenue by cross-selling products and upselling services to customers.
  • Identified early product failure trends and communicated information to customers to help select more suitable parts.
  • Ordered parts from various distributors to fulfill demands.
  • Stocked and managed stock of parts.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Maintained clean and neat parts counter and sales floor.

Bus Technician

A-Z Bus Sales
Colton, CA
01.2024 - Current
  • Frequently diagnosed mechanical problems and determined how to correct issues.
  • Maintained clean and organized work area to easily locate repairing tools and equipment.
  • Inspected and tested equipment, machinery and components to diagnose issues, recognize defects, and determine appropriate repairs.
  • Resolved mechanical issues using both technical and manual skills.
  • Assembled and disassembled equipment to perform repairs and maintenance.
  • Monitored equipment performance to confirm proper and efficient function.

Education

High School Diploma -

Eisenhower Senior High School
Rialto, CA
06.2006

Skills

  • Quality Assurance
  • Reading Blueprints
  • Estimating
  • Inspection Principles
  • OSHA Compliance
  • Procedures Development
  • Building, Demolition, and Renovation
  • Site Safety
  • Data Analysis
  • Team Leadership
  • Resource Allocation
  • Inventory Management
  • Budget Development
  • Safety Procedures
  • Regulatory Compliance
  • Multitasking and Organization
  • Problem-Solving
  • Site Inspection and Management
  • Proficient in Excel, Outlook, Word, Adp payroll, Wms, Otm, Ebs
  • Operations Management
  • Shift Scheduling
  • Customer Service
  • Staff Management
  • Relationship Building
  • Performance Monitoring
  • Continuous Improvement
  • Client Relations
  • Safety Compliance
  • Cost Control
  • Quality Assurance
  • Quality Assurance
  • Quality Assurance
  • Management
  • Documentation and Reporting
  • Supply Ordering
  • Site Management
  • Coaching and Mentoring
  • Staff Evaluation
  • Hiring and Recruitment
  • Conflict Resolution
  • Staff Training
  • Time Management
  • Problem Solving
  • Quality Control
  • Budget Management
  • Site Coordination
  • Schedule Management
  • Strategic Planning

Timeline

Bus Technician

A-Z Bus Sales
01.2024 - Current

Site Manager

Lazer Spot
07.2021 - 12.2023

Shipping and Receiving Coordinator

Juvo+
09.2020 - 07.2021

Shipping and Receiving Clerk

Niagara Bottling, LLC
09.2015 - 09.2020

Warehouse Worker

Green Bay Packaging
04.2013 - 09.2015

Warehouse Lead

Monoprice
05.2008 - 04.2013

Parts Specialist

RDO Equipment
08.2006 - 03.2008

High School Diploma -

Eisenhower Senior High School

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Steven Santos