Steven Santos
Hyattsville,Maryland
Summary
Friendly Service Associate with exceptional talent in brand awareness, verbal communication, customer relations and retail operations. Known for thriving in fast-paced and changing environments.
Overview
3
3
years of professional experience
Work History
Catering Service Associate
Lanham Catering Co.
Lanham, MD
06.2023 - Current
- Managed end-to-end event setup, including table arrangements, food presentation, and breakdown/clean-up, ensuring a seamless guest experience.
- Provided excellent customer service, adapting to client preferences and last-minute changes with professionalism and efficiency
- Handled inventory purchasing, budgeting, and cost control to maximize profitability for small-scale events.
- Developed strong multitasking skills by balancing table service, bussing, and client relations during high-pressure service periods
Customer Service Associate
Walgreens, WBA
Cheverly, MD
10.2024 - 04.2025
- Provided friendly and efficient service to customers by assisting with purchases, answering product questions, and resolving concerns at the register and on the sales floor
- Operated the POS system to process cash, card, and digital transactions accurately while balancing the register at shift close
- Managed and organized product restocking, shelf-facing, and inventory checks to maintain an orderly and well-stocked store
- Operated photo center equipment to produce prints, passport photos, and custom products, while assisting customers with kiosks
- Worked collaboratively with team members and management to meet sales goals and complete daily operational tasks
- Adapted quickly to changes in store procedures and handled multiple responsibilities in a fast-paced retail environment
FOH (Front of House) Team Member
BurgerFi
Bowie, MD
08.2024 - 02.2025
- Delivered prompt and friendly service while handling cash transactions and managing customer orders
- Maintained cleanliness and order in a high-traffic food service setting
- Assisted in streamlining guest interactions to enhance overall customer satisfaction
- Contributed to a collaborative environment by communicating effectively with team members and management
- Demonstrated resilience and adaptability during peak hours and busy service periods
Education
High School -
Duval High School
Lanhham, MD05-2026
Skills
- Customer Service Excellence
- Retail & POS Operations
- Inventory & Stock Management
- Event & Catering Operations
- Communication & Teamwork
- Time management and multitasking
Additional Notes
- Proven ability to thrive in both fast-paced, customer-facing environments and behind-the-scenes operational roles
- Experienced in retail, quick-service, catering, and semi-fine dining settings, adapting seamlessly to different service styles and team structures
- Frequently trusted to take on additional responsibilities, including onboarding new team members, assisting with high-volume event service, and stepping into leadership roles when needed
- Recognized for strong communication skills, professionalism, and calm problem-solving during high-pressure situations such as rushes, service delays, or unexpected client changes
- Bilingual in English and Spanish, allowing for better communication with a broader range of guests and team members
- Skilled in table service, bussing, food running, shake making, and guest recovery-ensuring an excellent guest experience from start to finish
- Quick to learn and implement new procedures, technologies, and service techniques, with a focus on quality, safety, and efficiency
Timeline
Customer Service Associate
Walgreens, WBA
10.2024 - 04.2025
FOH (Front of House) Team Member
BurgerFi
08.2024 - 02.2025
Catering Service Associate
Lanham Catering Co.
06.2023 - Current
High School -
Duval High School