Steven Sauers
Fort Lauderdale,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager
Carlos And Pepe's
06.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
Shift Supervisor
South Bar And Kitchen
08.2021 - 06.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Project Manager
Nation's Mold Remediation Ft. Lauderdale
07.2020 - 08.2021
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Identified plans and resources required to meet project goals and objectives.
FOH Manager
Lobo Bar
01.2017 - 06.2020
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Implemented new menu items in coordination with the chef, boosting overall sales revenue.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
- Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
- Promoted upselling strategies among servers, leading to higher average check values per transaction.
Certified Trainer
Olive Garden
08.2010 - 12.2016
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
- Developed innovative training materials, resulting in higher levels of trainee satisfaction.
- Planned and implemented courses of instruction accounting for individual strengths and final objectives.
- Consistently received high ratings on trainer evaluations, reflecting a strong commitment to excellence in education and professional development.
Education
Associate of Arts - Hospitality
Broward College
Coconut Creek, FL08.2010
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Effective leader
- Training and coaching
- Team Player
- Customer Relationship Management
- Employee Scheduling
- Verbal and written communication
- Staff Motivation
- Project Management
- Exceptional interpersonal communication
Accomplishments
- Supervised team of 30+ staff members.
- Achieved a streamlined business by training staff across multiple POS systems for all operational tasks.
- Collaborated with full FOH staff in the development of service and operational activities to raise Google reviews from 3.2 to 4.5 within 6 months.
- Supervision - Supervised team to monitor sales activity and succeed in consistently raising all server PPA
- Achieved great success by writing all FOH guidelines with accuracy and efficiency.
- Staffing - Worked directly alongside Human Resources to streamline hiring and onboarding process.
- Scheduled staff efficiently to meet demand, minimize labor and maximize profit
Certification
- Food Safe Certified
- CPR Certified
Professional References
Paula Ehmke, Owner, Carlos And Pepe's: 805.704.8664
Jordana Carmona, Management, Carlos And Pepe's: 718.902.1004
Jeremy Garcia, Supervisor, Carlos And Pepe's: 305.452.3206
William St. Laurent, Owner, Nation's Mold Remediation: 954.907.8592
Jessica Brandon, Manager, South Bar: 845.235.0880
Shaina Barberio, Manager, Lobo Bar: 954.670.3192
Timeline
General Manager
Carlos And Pepe's
06.2023 - Current
Shift Supervisor
South Bar And Kitchen
08.2021 - 06.2023
Project Manager
Nation's Mold Remediation Ft. Lauderdale
07.2020 - 08.2021
FOH Manager
Lobo Bar
01.2017 - 06.2020
Certified Trainer
Olive Garden
08.2010 - 12.2016
Associate of Arts - Hospitality
Broward College
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