Steven Scheckel
Roseville
Summary
Dynamic retail professional with a proven track record at Magic Darts Inc, excelling in customer interaction enhancement and effective problem resolution. Leveraged product knowledge to boost sales and foster customer loyalty, while mentoring new associates. Proficient in transaction processing and skilled in hardware troubleshooting, driving increased store performance and satisfaction.
Results-driven retail professional with history of optimizing sales performance and customer engagement. Skilled in team collaboration and adapting to dynamic retail environments. Relied upon for effective communication and problem-solving abilities.
Experienced with managing retail sales operations and leading teams to success. Utilizes strong customer service skills to foster positive shopping experiences. Knowledge of inventory control and sales strategies.
Overview
15
15
years of professional experience
Work History
Lead Retail Sales Associate
Magic Darts Inc
02.2010 - 03.2025
- Participated in team meetings to discuss sales targets, strategies for improvement, and methods for increasing overall performance.
- Handled cash register operations accurately, processing transactions efficiently while adhering to company policies.
- Boosted sales performance with persuasive communication skills and extensive product knowledge.
- Ensured a welcoming store atmosphere, maintaining cleanliness standards and promptly addressing any customer concerns.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Facilitated positive customer experiences by resolving issues promptly and professionally.
- Mentored new associates, sharing best practices and helping them develop their selling skills for improved performance.
- Completed thorough opening/closing procedures each day without supervision, ensuring a secure and orderly store environment.
- Supported management in achieving overall store objectives, assisting with staff training sessions as needed.
- Achieved high levels of repeat business, establishing rapport with customers and remembering their preferences.
- Developed strong relationships with vendors, ensuring timely merchandise replenishment and smooth order processes.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Recommended complementary purchases to customers, increasing revenue.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Performed cash, card, and check transactions to complete customer purchases.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Collaborated with management on promotional events and marketing initiatives, driving increased foot traffic to the store.
Education
No Degree - Computer And Electronic Engineering Technology
ITT Technical Institute
Rancho Cordova, CASkills
- Customer Interaction Enhancement
- Experienced in Assembling Computers
- Hardware and Software Troubleshooting
- Installation and repair
- Desktop and laptop installations
- Client Support
- Effective Problem Resolution
- Creative thinking
- Product knowledge
- Analytical thinking
- Transaction Processing
- Computer proficiency and Microsoft office
Timeline
Lead Retail Sales Associate
Magic Darts Inc
02.2010 - 03.2025
No Degree - Computer And Electronic Engineering Technology
ITT Technical Institute
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