Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Steven Schenk

Santee,CA

Summary

Dynamic leader with extensive experience at CVS Pharmacy, recognized for excellence in strategic planning and conflict resolution. Proven expertise in inventory management, driving continuous improvement initiatives to achieve high customer satisfaction levels. Demonstrated ability in training and mentoring teams to exceed service goals while enhancing operational efficiency and safety awareness. Aiming to leverage leadership skills to further elevate customer service standards and operational performance.

Overview

5
5
years of professional experience

Work History

Shift Supervisor

CVS Pharmacy
San Diego, CA
11.2024 - Current
  • Handled emergency situations with composure and in accordance with company guidelines.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
  • Maintained cleanliness and organization of the work area to uphold company standards.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Evaluated employee performance, delivering individualized feedback and praise.
  • Responded promptly to customer inquiries or complaints in a professional manner.
  • Developed strategies for improving operational efficiency and customer service levels.
  • Resolved conflicts between staff members in a timely manner.

SCS Billing Representative II

Spectrum Cable
San Diego, CA
03.2022 - Current
  • Performed data entry to update customer accounts with payment details.
  • Followed up with customers on past due balances via phone or email communication.
  • Input statement information, reconciled accounts and resolved discrepancies.
  • Researched discrepancies between customer invoices and payments received.
  • Completed quality assurance reviews of practices and billing histories.
  • Assessed billing statements for correct diagnostic codes and identified problems with coding.
  • Monitored customer account details for non-payments, delayed payments, and other irregularities.
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Responded promptly to customer requests or inquiries about their bills or payment statuses.
  • Maintained detailed records of billing information in the company's database.

Lead Cashier

Smart And Final
Santee, CA
01.2022 - 11.2024
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Tracked company inventories, moved excess stock, and arranged products to improve sales.
  • Responsible for opening and closing registers accurately according to established procedures.
  • Assisted with training new cashiers in departmental operations and procedures.
  • Welcomed customers, offering assistance to help find store items.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

SCS Repair Represenative

Spectrum Cable
San Diego, CA
03.2020 - 03.2022
  • Researched new methods of repairing customer equipment to ensure quality results.
  • Strengthened customer retention by offering discount options.
  • Provided technical support to customers via phone and email, resolving issues in a timely manner.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Coordinated with technicians regarding customer service requests, providing updates as needed.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained accurate records of all repair activities in the company database.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Updated databases with new and modified customer data.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Answered inbound calls from wide range of members, welcoming callers.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.

Education

Associate of Arts - Business Administration And Management

Southwestern Community College
Chula Vista
01-2024

High School Diploma -

Chamberlain Hunt Academy
Port Gibson, MS
06-1983

Skills

  • Safety reviews
  • Shift reporting
  • Staff motivation
  • Customer-oriented
  • Conflict resolution techniques
  • Training and mentoring
  • Strategic planning
  • Safety awareness
  • Cash handling expertise
  • Inventory management
  • Workplace safety
  • Policy enforcement
  • Continuous improvement

Affiliations

  • feeding homeless
  • outreach to homeless
  • family oriented

Timeline

Shift Supervisor

CVS Pharmacy
11.2024 - Current

SCS Billing Representative II

Spectrum Cable
03.2022 - Current

Lead Cashier

Smart And Final
01.2022 - 11.2024

SCS Repair Represenative

Spectrum Cable
03.2020 - 03.2022

Associate of Arts - Business Administration And Management

Southwestern Community College

High School Diploma -

Chamberlain Hunt Academy

Similar Profiles

CREATE PROFILE
Steven Schenk