Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Steven Scherer

ALLENDALE,MI

Summary

Professional Dock supervisor offering almost 4 years of expertise in supervising and training large number employees working in a large warehouse. Successful in meticulously managing logistics, planning employee schedules and communicating with other departments to provide smooth business operations. Talented in monitoring shift metrics and move the dock in the correct direction based off those. Replenishing current inventory stock based on consumer demand and sales forecasting.

Also have many years of audit experience. I have always thrived in a past paced environment that presents challenges. Providing the best quality work humanly possible and constantly raising the bar for myself honestly brings me great joy!

Overview

14
14
years of professional experience

Work History

Dock Supervisor

Amazon
06.2021 - 04.2024
  • Led a high-performing team of dock workers, providing guidance, training, and performance evaluations.
  • Loaded trucks and properly secured items to prevent damage during transportation.
  • Ensured timely shipments by closely monitoring loading and unloading processes.
  • Implemented loading dock process and productivity improvements.
  • Fostered a culture of continuous improvement among dock staff promoting best practices in workflow efficiency proactively.
  • Improved safety standards with regular inspections and adherence to company protocols.
  • Promoted a positive work environment by fostering open communication and resolving conflicts promptly.
  • Recorded number of units moved or handled, using work tickets, and daily production sheets.
  • Reduced operational costs through effective management of personnel, equipment, and materials.
  • Streamlined cargo handling procedures for increased efficiency and reduced turnaround times.
  • Enhanced dock productivity by implementing efficient scheduling and resource allocation strategies.
  • Maintained accurate records of shipment details, ensuring all documentation was complete and uptodate.
  • Collaborated with warehouse staff to optimize inventory management and distribution processes.
  • Communicated and coordinated with multipledepartments to verify operational peak performance.

  • Utilized forklifts and pallet jacks to safely move merchandise and minimize loss.
  • Oversaw budgetary control measures within the department achieving fiscal responsibility while managing resources wisely.
  • Achieved on-time delivery targets consistently by optimizing load planning and routing strategies effectively.
  • Conducted regular audits of dock processes, recommending changes for enhanced effectiveness when necessary.
  • Trained large numbers ofnew personnel in safety practices, employer policies, performance requirements and job duties during multiple peak seasons


  • Reported and established key performance metrics to monitor and meet company goals.
  • Improved employee performance metrics through coaching and feedback.

  • Performed pre-shift and post-shift inspections of dock equipment.
  • Coordinated cross-functional teams to address complex logistical challenges in the shipping process efficiently.
  • Pitched in to assist in other dock-related tasks to complete work on time and running smoothly.
  • Operated computer systems and internal software to track and record cargo movements.
  • Coordinated with other departments to direct cargo to correct destinations and avoid loading and unloading errors.
  • Followed verbal and written instructions to properly move and ship products.
  • Inspected cargo for proper packaging to meet safety and security regulations.
  • Secured cargo using chains, load bars, wood blocks, and straps.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Used fork lifts, hand truck, and pallet jacks to move materials on dock.
  • Communicated with drivers to inform cargo loading and unloading schedule and other relevant information.
  • Loaded, unloaded, and sorted cargo as part of accurate and efficient daily shipments.

  • Participated in training and safety drills to prepare for emergency situations occurring on dock.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Prevented load shifting or damage by using bracing and strapping techniques.
  • Trained new team members on proper and safe use of tools and equipment.
  • Scheduled shifts and shift changes to accommodate workload and customer needs.
  • Enforced team adherence to safety regulations and protocols.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Resolved conflicts between team members and addressed complaints or grievances.
  • Evaluated team performance and provided feedback on areas requiring improvement.
  • Monitored progress of tasks to provide feedback for improvement.
  • Monitored production levels and implemented measures to increase output.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Determined staffing needs, developing schedules to staff all shifts.
  • Met or exceeded production goals and objectives by following strict procedures.
  • Handled day-to-day shipping and receiving overseeing more than up to 90kpackages per day.

  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
  • Assigned tasks to team members to complete within designated time frames.
  • Supervised team of helpers, laborers and material movers to efficiently complete tasks.
  • Developed and implemented strategies to improve team productivity and efficiency.
  • Developed standard operating procedures for team to follow and maintained records of activities.
  • Maintained control of yard by managing traffic of incoming and outgoing line hauls
  • Daily head count on dock was between 40-50 people. Up to 80 during peak seasons and prime week
  • Kept in constant contact with all line haul drivers throughout entire shift
  • Recorded metrics in Amazon chime room monitored by regional leaders in every 30min intervals
  • "Opened shop" was first of management on site at 8pm. Alone until 12am
  • Communicated flow target plan rates, cube size, and incoming volume plan in Amazon chime room for management team that arrives at 12am
  • My dock had the best metrics in both Detroit and Wisconsin regions
  • Extremely proficient in Microsoft Word and Excel

Assistant Store Manager

O'Reilly Auto Parts
02.2018 - 06.2021
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Monitored and ordered supplies and materials to keep office well stocked.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Reviewed and edited documents for accuracy, grammar and clarity.
  • Developed and maintained filing systems to facilitate easy access to information.
  • Demonstrated adaptability by quickly mastering new software applications as needed for various tasksprojects.
  • Organized resources, records and personnel to accomplish aggressive targets.
  • Increased efficiency by implementing new processes and providing administrative support to management.
  • Expedited project completion times due to the ability to multitask effectively under tight deadlines.
  • Assisted managers in decision-making processes based on thorough research and analysis of available data.
  • Elevated company reputation through meticulous attention to detail in all aspects of work output.
  • Maximized staff performance by assisting with training, onboarding, and performance evaluations.
  • Developed and implemented strategies to streamline office operations.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
  • Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
  • Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
  • Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
  • Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
  • Improved accuracy of financial records with diligent tracking of expenses, budgeting, and invoice processing.
  • Collected and input timesheet data into automated accounting system and processed labor corrections.
  • Optimized resource usage by managing inventory levels, ordering supplies, and maintaining equipment functionality.
  • Updated database of contacts and resources for company-wide distribution.
  • Supported business growth by assisting in marketing campaigns and coordinating events.
  • Mitigated risks by identifying potential challenges within projects and proposing relevant solutions proactively.
  • Bolstered team morale through active listening skills that allowed colleagues to feel heard while sharing concerns or suggestions.
  • Prepared PowerPoint presentations for senior-level staff with attention to detail.
  • Created and distributed agendas for meetings and conference calls as part of meeting preparation.
  • Reduced overhead costs with vigilant expense monitoring while maintaining a high standard of quality for materials or services utilized.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Completed daily logs for management review.
  • Increased customer service success rates by quickly resolving issues.
  • Proofread and edited documents for accuracy and grammar.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Trained and supervised employees on office policies and procedures.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.

Quality Manager

Seaver Finishing
06.2010 - 06.2018
  • Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
  • Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently.
  • Evaluated quality problems and performed assessments to identify and resolve issues.
  • Mentored and encouraged employees to strive for excellence while fostering professional growth.
  • Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
  • Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.
  • Updated quality control standards, methods, and procedures to meet compliance requirements.
  • Improved quality processes for increased efficiency and effectiveness.
  • Streamlined production processes by identifying areas for improvement and implementing corrective actions.
  • Increased customer satisfaction through adherence to quality standards and customer requirements.
  • Wrote and implemented new rework procedures to standardize processes and streamline workflow.
  • Promoted a proactive approach to risk management within the organization, mitigating potential concerns before they escalated into larger issues.
  • Led continuous improvement initiatives by actively seeking opportunities for process optimization and cost reduction.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Mentored junior staff members in quality management principles, fostering professional growth among team members.
  • Enhanced customer satisfaction by monitoring and addressing customer complaints promptly and efficiently.
  • Inspected inbound and outbound products for compliance with established industry standards, company policies, and procedures.
  • Sorted product and provided expertise on non-conforming product requirements.
  • Equipped and organized facility to comply with company strategy for online and offline quality controls.
  • Developed and deployed production control plans and created work instructions and procedures.
  • Ensured consistent delivery of high-quality products by closely supervising production teams throughout manufacturing processes.
  • Improved product quality by implementing stringent inspection processes and quality control measures.
  • Championed data-driven decision making by conducting regular reviews of performance metrics and adjusting strategies accordingly.
  • Reduced product defects by introducing advanced testing methodologies and equipment into production processes.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Provided observations, took measurements, and performed tests at various stages according to quality control plan.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Established team priorities, maintained schedules and monitored performance.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Launched quality assurance practices for each phase of development
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Developed detailed plans based on broad guidance and direction.
  • Optimized storage space usage by organizing inventory according to product type and frequency of use.
  • Fostered a positive workplace culture by promoting open communication, teamwork, and recognition of individual achievements within the shipping and receiving team.
  • Facilitated smooth transitions during shift changes by creating comprehensive handover notes detailing pending tasks and potential issues.
  • Oversaw loading dock operations, maintaining a safe environment and preventing accidents or delays during peak hours.
  • Reduced order errors through meticulous attention to detail in the verification of incoming and outgoing shipments.
  • Managed inventory levels effectively through regular audits, adjustments, and communication with suppliers.
  • Boosted customer satisfaction by ensuring accurate shipment tracking and timely delivery updates.
  • Ensured compliance with all relevant regulations by maintaining up-to-date knowledge of industry standards.
  • Reduced overtime hours by allocating resources effectively and prioritizing tasks based on urgency and importance.
  • Streamlined documentation processes for greater accuracy in record-keeping and faster retrieval of information when needed.
  • Worked with vendors to schedule daily pickups and weekly deliveries.
  • Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Processed returns and updated accounts.
  • Reviewed paperwork to determine priorities and set schedules.
  • Oversaw warehouse crew stocking inventory and preparing loads.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Generated end-of-day reports covering shipments, productivity, and financial totals.
  • Supervised team of helpers, laborers and material movers to efficiently complete tasks.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Trained new team members on proper and safe use of tools and equipment.
  • Assigned tasks to team members to complete within designated time frames.
  • Developed standard operating procedures for team to follow and maintained records of activities.
  • Monitored progress of tasks to provide feedback for improvement.
  • Resolved conflicts between team members and addressed complaints or grievances.
  • Monitored production levels and implemented measures to increase output.
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
  • Met or exceeded production goals and objectives by following strict procedures.
  • Maintained accurate records of team attendance and documented disciplinary actions.
  • Handled day-to-day shipping and receiving overseeing more than Number packages per day.
  • Enforced team adherence to safety regulations and protocols.
  • AITF-16949

Education

Hamilton High School
Hamilton MI
05.2007

Skills

  • Shipping and receiving
  • Warehouse Management
  • Training and coaching
  • Quality Control
  • Freight Handling
  • Load Planning
  • Inventory Management
  • Equipment Maintenance
  • Fueling procedures
  • Dockhand management
  • Seasonal employee management
  • Dock scheduling
  • Structure maintenance
  • Dock safety
  • Loading and unloading
  • Order Picking
  • Materials Handling
  • Health and safety compliance
  • Inventory organization
  • Hazardous Materials Handling
  • Inventory Control
  • Product verification
  • Mechanical Aptitude
  • Positive Attitude
  • Attention to Detail
  • Critical Thinking

  • Clear Communication
  • Computer Skills
  • Email and Phone Communication
  • Material Handling and Moving
  • Hazard Identification
  • Decision-Making
  • Order picking and processing
  • Customer Relations
  • Safety Procedures
  • Team Management
  • Forklift Operation
  • Work Planning and Prioritization
  • Safety standards
  • Forklift Operations
  • Supply Inventory
  • Warehouse Logistics
  • Staff Management
  • Mentoring and training
  • Basic Mathematics
  • Task Delegation
  • Staff Training
  • MS Office
  • Staff Supervision
  • Quality Assurance
  • Workflow Coordination
  • Logistics Oversight
  • Policy and Procedure Enforcement
  • Production Planning
  • Work Scheduling
  • Emergency Response
  • Equipment Inspection
  • Schedule Coordination
  • Employee performance evaluation
  • Records Maintenance
  • Transportation Coordination
  • Information Verification
  • Freight Examination
  • Supply Inventory Management
  • Daily Receipts Documentation
  • Cost Reduction
  • Sound Judgment
  • Performance Assessment
  • Resource Management
  • Work Order Explanation
  • Inspection Results Reports
  • Time and Wage Tracking
  • Laborer Oversight
  • Hydraulic Jacks
  • Process Review
  • Budget Tracking

Accomplishments

Went 8 years without taking a sick day

Achieved highest metrics for dock flow and belt start up times in region and maintain number one status for over a year

Seaver Finishing sending me to be certified for AITF-16949

Being invited to Young authors club and winning awards for writing short stories

Timeline

Dock Supervisor

Amazon
06.2021 - 04.2024

Assistant Store Manager

O'Reilly Auto Parts
02.2018 - 06.2021

Quality Manager

Seaver Finishing
06.2010 - 06.2018

Hamilton High School

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Steven Scherer