Steven Schmidlap
Phoenix,AZ
Summary
Self-starting and ambitious IT professional with design and troubleshooting skills for Windows networks and VMware vSphere with a strong track record of providing excellent customer service.
Proven ability to prioritize, manage and resolve multiple high priority requests while meeting business critical deadlines.
Very adept at improving efficiency and reducing expenses by eliminating repetitive, manual tasks and implementing scalable, reliable automation.
Overview
12
12
years of professional experience
Work History
VMware Windows Systems Engineer
binaryrush.org
01.2014 - 06.2024
- Procured, assembled and configured all the networking, storage and server hardware necessary to support a virtual infrastructure spanning three physical sites
- Deployed six VMware ESXi 5.1 hosts running in VMware Workstation split between two physical servers
- Installed a Windows Server 2003 domain controller and a multi-node Microsoft SQL failover cluster to support the VMware vCenter Server database
- Implemented a VMware vCenter Server 5.1 instance then completed the build out of three virtual datacenters representing the main office, branch office and DMZ connecting the offices to each other and the Internet
- Implemented a front-end/back-end Microsoft Exchange 2003 messaging infrastructure with a multi-node Microsoft Exchange 2003 failover cluster at each office location
- Designed and installed a fully automated and virtualized backup solution utilizing Veeam Backup and Replication
- Created and captured desktop images of Windows 7 for automated deployment via Windows Deployment Services
- Upgraded the Active Directory domain from Windows Server 2003 to Server 2008 R2 to Server 2012 R2
- Migrated the VMware vCenter server instance from 5.1 to 6.0 to 6.5 to 6.7u3
- Migrated Microsoft Exchange 2003 to Exchange 2010 with a CAS/Hub Transport/mailbox server at each office and an Edge Transport server in the DMZ which is protected by a front-end/back-end Threat Management Gateway 2010 firewall configuration
- Migrated all databases from Microsoft SQL 2005 failover clusters to Microsoft SQL 2008 failover clusters
- Replaced the original desktop imaging solution which utilized Windows Deployment Services with an instance of Microsoft Endpoint Configuration Manager at each office to support desktop imaging as well as quick and easy deployment of common software packages including various versions of Microsoft Office, Adobe Reader and web browsers
- Created and maintained a total of 23 virtual machines across 6 ESXi hosts to support the internal Active Directory domain binaryrush.org which spans two office locations and a DMZ
- Manage the external DNS namespace via an account with Hostway and utilize the inbound Store and Forward and Outbound SMTP Relay services provided by DynuDNS to maintain reliable and verifiable (no-spam) email delivery
Desktop Support Technician
Columbia Debt Recovery dba Genesis Credit Management
04.2022 - 01.2024
- Hired to improve the efficiency and accuracy of repetitive but necessary tasks such as installing, upgrading and updating Microsoft Windows 10 and Microsoft 365 by automating deployments, upgrades and
- Provided traffic data analysis and reporting to the Vice President and CEO to monitor the performance and behavior of debt collection agency employees
- Developed subject matter expert level knowledge for both VOIP systems RingCentral and Dialpad in order to take the lead role in a migration of phone platforms contributing to significant savings and increased customer satisfaction
- Exuded a very strong work ethic until I was finally terminated without warning even after having just earned my first quarterly bonus three months prior and submitting the doctor approved extension of intermittent, occasional medical leave for appointments and tests as protected by the federal Family Medical Leave Act
Windows Systems Administrator \ IT Help Desk Technician
Resilient Health
12.2017 - 09.2021
- Eliminated the laborious and inefficient disk cloning process by implementing automated desktop imaging of Windows 7 with Office 2013 and Windows 10 with Office 2016 via Windows Deployment Services and the Microsoft Deployment Toolkit
- Eliminated the repetitive and time consuming manual and individual printer installation process by automating the deployment of printers based on physical location via Group Policy Objects
- Implemented an automated software patching process via WSUS for computers that had not been updated in years
- Designed and organized the Active Directory User and Computer architecture to correlate employees with their physical locations then created numerous Group Policy Objects to standardize the desktop
- Upgraded over 150 computers at 19 sites throughout Arizona from Windows 7 to 10 without losing user data in a single instance
- Collaborated with phx-IT to migrate the company domain name from azpsa.org to rhaz.org Worked with phx-IT to complete an abandoned migration of Exchange 2010 to Office 365
- Independently managed all server, desktop and Help Desk duties for several months during two separate management turnovers
Campus Network Technician
Deer Valley Unified School District
07.2017 - 10.2017
- Provided onsite 1st level hardware and software support for 38 schools throughout the district
- Installed RAM, hard drives and power supplies in Dell desktops and laptops
- Backed up and restored user profiles while reimaging devices to Windows 7 and 10 via MicroFocus Zenworks
Systems Support Specialist
Diversified Human Resources
01.2016 - 06.2016
- Implemented a two tier PKI with Microsoft CAs to support SSTP VPN access
- Upgraded file server from Windows Server 2003 to 2012 without any impact to users
- Consolidated several Ghost images into one master Windows 7 image deployed via WDS and MDT
- Created silent and unattended installation scripts for upgrading Office 2007/2010/2013 to Office 2016
- Enhanced security with GPOs and new service accounts in place of a domain admin account
- Managed backups and restores using Symantec Backup Exec and Nakivo
- Provisioned HP desktops, applications, phones and security cards for new hires
Computer Support Specialist
Nautilus Insurance
07.2012 - 06.2015
- Installed, configured, repaired Dell desktops and laptops, Avaya VOIP phones and voice mailboxes
- Managed a company initiative to change managed print vendors and provide transparency of print environment
- Designed an infrastructure to support the automated deployment of hardware independent images of XP and Vista utilizing WDS, MDT and WAIK
- Redesigned the WSUS solution for patching of physical workstations to ensure greater accuracy and compliance
- Migrated users from Dell PCs to virtual desktops, created and patched OS and app layers via Unidesk in support of VDI
- Managed and conducted every stage of the annual computer refresh independently
- Provisioned new hires with the hardware, software and access needed in various departments
- Troubleshot and resolved simple to intermediate hardware and software issues on end user desktop PCs
- Responded to user inquiries concerning system operation and diagnosed hardware, software and LAN problems
Education
No Degree - Microsoft Certified System Engineer
TechSkills
Phoenix, AZ09-2009
No Degree - Microsoft Certified System Administrator
TechSkills
Phoenix, AZ03-2009
No Degree - Comptia Network+ Technician
TechSkills
Phoenix, AZ10-2008
No Degree - Comptia A+ IT Technician
TechSkills
Phoenix, AZ09-2008
Skills
- Windows Server 2019, 2016, 2012
- VMware vCenter Server 67, 65, 60, 51,
- Veeam Backup and Replication 11, 95, 7
- Active Directory and Group Policy
- Microsoft 365 migration and administration
- Windows and VMware System Engineering
- Server Administration and Desktop Support
Timeline
Desktop Support Technician
Columbia Debt Recovery dba Genesis Credit Management
04.2022 - 01.2024
Windows Systems Administrator \ IT Help Desk Technician
Resilient Health
12.2017 - 09.2021
Campus Network Technician
Deer Valley Unified School District
07.2017 - 10.2017
Systems Support Specialist
Diversified Human Resources
01.2016 - 06.2016
VMware Windows Systems Engineer
binaryrush.org
01.2014 - 06.2024
Computer Support Specialist
Nautilus Insurance
07.2012 - 06.2015
No Degree - Microsoft Certified System Engineer
TechSkills
No Degree - Microsoft Certified System Administrator
TechSkills
No Degree - Comptia Network+ Technician
TechSkills
No Degree - Comptia A+ IT Technician
TechSkills