Steven Schwartz
Topeka,KS
Summary
Detailed Senior Account Manager offering experience in delivering client-focused solutions and successfully managing multiple projects. Excellent critical thinking, problem-solving and communication skills.
Overview
27
27
years of professional experience
Work History
Senior Account Manager
American Fidelity Assurance Company
03.2011 - Current
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Analyzed key competitors to respond to competitive threats.
- Provided extensive support in sales, technical and business areas to key accounts.
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Analyzed data on client behavior patterns to inform future account management strategies, resulting in higher retention rates.
- Trained and coached sales team members servicing accounts.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Enrollment and benefits administration.
- High Deductible Health Plan implementation.
- Customized insurance packages.
Business Banker
CoreFirst Bank & Trust
03.2007 - 03.2011
- Coordinated with various departments to ensure seamless delivery of banking services across all channels.
- Maintained comprehensive knowledge of banking products and services, ensuring accurate and informed recommendations for clients.
- Collaborated with cross-functional teams to develop new business strategies, increasing overall growth.
- Met with existing clients and prospects through personal calling efforts and other contacts to discuss business needs.
- Increased client satisfaction by providing tailored financial solutions and personalized banking services.
Executive Director
Sunflower Soccer Association
06.2002 - 12.2006
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
- Increased organizational efficiency by streamlining processes and implementing new systems.
Marketing Representative
AmerUS Group
12.1996 - 06.2002
- Collaborated with cross-functional teams to create cohesive marketing strategies that aligned with company goals and objectives.
- Responded to customer inquiries promptly and professionally to increase customer satisfaction.
- Coordinated with sales and operational teams to verify alignment of marketing initiatives with company goals.
Education
Bachelor of Science - Psychology
Emporia State University
Emporia, KS05.1996
Skills
- Business Development
- Schedule Management
- Excellent negotiation skills
- Partnership Development
- Customer Relations
- Territory Management
- Teamwork and Collaboration
- Account Management
- Documentation And Reporting
Timeline
Senior Account Manager
American Fidelity Assurance Company
03.2011 - Current
Business Banker
CoreFirst Bank & Trust
03.2007 - 03.2011
Executive Director
Sunflower Soccer Association
06.2002 - 12.2006
Marketing Representative
AmerUS Group
12.1996 - 06.2002
Bachelor of Science - Psychology
Emporia State University
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