Senior Account Manager American Fidelity Assurance Company
03.2011 - Current
Developed long-lasting client relationships by providing exceptional customer service and support.
Analyzed key competitors to respond to competitive threats.
Provided extensive support in sales, technical and business areas to key accounts.
Developed deep knowledge of customer businesses and relationship to company objectives.
Analyzed data on client behavior patterns to inform future account management strategies, resulting in higher retention rates.
Trained and coached sales team members servicing accounts.
Sold new products and services and developed new accounts to maximize revenue potential.
Enrollment and benefits administration.
High Deductible Health Plan implementation.
Customized insurance packages.
Show Description