Steven Sciortino
Massillon
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well excellent customer relations aptitude and relationship-building skills. Proven track record for anticipating customer needs resolving problems by answering the unasked questions and providing additional resources when applicable. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
2016
2016
years of post-secondary education
Work History
Personal Trainer - Flexologist
StretchLab
Canton
02.2026 - Current
- Designed personalized fitness programs for diverse client needs.
- Instructed clients in proper stretching techniques and body alignment.
- Conducted assessments to evaluate client fitness levels and goals.
- Collaborated with team members to enhance the overall client experience.
- Educated clients on injury prevention and recovery methods.
- Maintained a clean and safe training environment for all clients.
- Participated in workshops to stay updated on fitness trends and techniques.
- Motivated clients to reach their personal best by providing positive reinforcement.
- Scheduled appointments with clients and communicated effectively with them via phone or email.
- Conducted assessments to evaluate clients' current physical condition, strength, flexibility, and body composition.
- Built and established relationships with members and guests to help in pursuit of fitness goals.
- Maintained records of client's performance data such as weight loss, muscle gain.
- Provided instructions in proper form, technique, and safety when performing exercises.
Care Management Associate
Aetna Health
Massillon
10.2023 - Current
- Coordinated care plans for members to ensure appropriate services and support.
- Facilitated communication between healthcare providers and members to streamline care delivery.
- Monitored member progress and adjusted care plans as needed based on feedback.
- Collaborated with multidisciplinary teams to improve patient outcomes and service efficiency.
- Utilized electronic health record systems to document member interactions and updates accurately.
- Answered phone calls and responded to questions and concerns.
- Maintained accurate records of all client contacts, including assessment notes, treatment plans and other relevant documents.
- Facilitated communication between healthcare providers, family members and other stakeholders involved in a patient's care plan.
- Participated in team meetings to discuss case updates, review new referrals and brainstorm solutions for difficult cases.
Customer Service Representative
Planet Fitness Gym
Massillon
11.2025 - 02.2026
- Assisted members with inquiries and provided information about gym services.
- Managed front desk operations, ensuring smooth check-in processes for members.
- Resolved member complaints and concerns effectively and efficiently.
- Facilitated gym tours to prospective members, highlighting key features and benefits.
- Educated members on proper use of fitness equipment and safety protocols.
- Supported team initiatives to enhance member experience and satisfaction levels.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Sales Solution Specialist
Verizon Wireless
Fairlawn
10.2021 - 10.2023
- Establish and maintain strong relationships with customers to ensure a positive experience.
- Communicate effectively with other staff members on meeting required standards of production sales and satisfaction surveys.
- Help support customers with technological issues.
- Solve problems in a timely manner.
- High achiever and extraordinary leadership skills by obtaining a 5/5 bar sales representative status for 5 months.
- Continuous high customer survey results never falling below a 4 out of 5 star rating on ALL customer satisfaction surveys due to highly effective communication skills and advanced problem solving that resulted in positive trusting relationships with customers.
- Excellent listening skills and ability to analyze/evaluate customer issues and concerns and able to offer appropriate resources, devices, and plans when appropriate.
- Utilize problem solving skills to help clients overcome technical issues.
- Communicate/collaborate with cross-functional teams within Verizon corporation to help the customer leave the store with the problem at hand solved.
- Participate in training educational courses to improve customer satisfaction, sales techniques, communication with customers, new software systems, and new technological products.
- Maintaining effective communication techniques with clients based on the audience's level of expertise.
Signing Agent
NotaryPro LLC
Fairlawn
03.2021 - 07.2021
- Following proper protocol of monitoring HIPAA, document security, fraud, and electronic signings are all performed securely and ethically.
- Time management skills while having to schedule appointments of signings and travel time to get to each appointment.
- Reviewing documentation of each party at signing's of credentials.
- Proofreading documentation for accuracy of currency with dates and signatures before notarizing.
- Check client identification for compliance with the state's legal requirements.
- Administered oath to document signers to obtain affirmation of truth.
- Increased customer service success rates by resolving issues in a timely manner.
- Closing real estate buyers and sellers real estate transactions.
- Transporting private documentation while maintaining HIPAA to all three title agencies.
Manager
Dunham's Sports
Massillon
06.2015 - 08.2019
- Oversaw and increase employees productivity through motivation, encouragement, and engagement.
- Established productive multi tasking skills through proper time management.
- Maintained a professional, organized, and safe work environment for staff and clients.
- Resolved staff and clientele issues through actively listening to the concern and coming to a compromise/solution in a timely manner.
- Developed and maintained relationships with clients and suppliers within the accounts development.
- Maintained a professionally calm demeanor when speaking with an unsatisfied customer.
- Opened and closed multiple locations and monitored shift changes to ensure successful work performance.
- Listened and then communicated customer concerns and needs to the supply chain.
Education
High School Diploma - Pharmacology, Medical terminology
Massillon Washington High School
Massillon, OhioSkills
- Empathetic and compassionate
- Excellent communication skills
- Organized
- Multitasking
- Customer needs response
- Conflict resolution
- Medical terminology
- Pharmacy terminology
- Sales
- Marketing
- Customer Relationship Management
- Team collaboration
- Effective listening
- Professional demeanor
References
Available upon request
Languages
English
Timeline
Personal Trainer - Flexologist
StretchLab
02.2026 - Current
Customer Service Representative
Planet Fitness Gym
11.2025 - 02.2026
Care Management Associate
Aetna Health
10.2023 - Current
Sales Solution Specialist
Verizon Wireless
10.2021 - 10.2023
Signing Agent
NotaryPro LLC
03.2021 - 07.2021
Manager
Dunham's Sports
06.2015 - 08.2019
High School Diploma - Pharmacology, Medical terminology
Massillon Washington High School