Steven Seely
Southborough
Summary
Dynamic technician and sales rep with a proven track record at Nicholson Plumbing, Heating & Air Conditioning, excelling in sales and repair of HVAC systems. Recognized for exceptional customer service and attention to detail, I effectively troubleshoot issues, enhancing system performance and client satisfaction. Committed to continuous learning and relationship building in a fast-paced environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Technician
Nicholson Plumbing, Heating & Air Conditioning
02.2020 - Current
- Installed and repaired plumbing systems, ensuring compliance with safety standards.
- Conducted routine maintenance on heating and air conditioning units for optimal performance.
- Diagnosed issues in HVAC systems, providing efficient solutions to enhance functionality.
- Assisted in managing inventory of tools and materials, streamlining operations and reducing waste.
- Provided exceptional customer service by addressing client inquiries and concerns promptly.
- Trained new technicians on equipment handling and safety protocols, fostering a culture of safety.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Salesperson
Brown Hvac
03.2018 - 02.2020
- Developed strong customer relationships through effective communication and product knowledge.
- Assisted customers in selecting HVAC solutions tailored to their specific needs.
- Processed sales transactions efficiently, ensuring accuracy in billing and inventory management.
- Maintained up-to-date knowledge of industry trends and competitor offerings to enhance sales tactics.
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Optimized system performance thorough testing and analysis.
- Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
Technician
Wellesley Plumbing
06.2010 - 03.2018
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Installed HVAC systems according to manufacturer specifications and local codes.
- Conducted routine maintenance on heating and cooling units to ensure optimal performance.
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
- Operated hand and power tools for pipe installation, maintenance, and repair tasks.
- Delivered high-quality workmanship, consistently meeting or exceeding client expectations on completed jobs.
Education
High School Diploma - Plumbing
Joseph P Kee Technical Institute
Framingham, MA06.2011
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Power Tools and Equipment
- Written/Verbal communication
- Installation and repair
- Troubleshooting
- Customer interaction
- Relationship building
Certification
EPA certified tech
Heat exchanger verification tech
Pro press certification
Ward flex certified
OSHA
Timeline
Technician
Nicholson Plumbing, Heating & Air Conditioning
02.2020 - Current
Salesperson
Brown Hvac
03.2018 - 02.2020
Technician
Wellesley Plumbing
06.2010 - 03.2018
High School Diploma - Plumbing
Joseph P Kee Technical Institute