Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Steven Seely

Southborough

Summary

Dynamic technician and sales rep with a proven track record at Nicholson Plumbing, Heating & Air Conditioning, excelling in sales and repair of HVAC systems. Recognized for exceptional customer service and attention to detail, I effectively troubleshoot issues, enhancing system performance and client satisfaction. Committed to continuous learning and relationship building in a fast-paced environment.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Technician

Nicholson Plumbing, Heating & Air Conditioning
02.2020 - Current
  • Installed and repaired plumbing systems, ensuring compliance with safety standards.
  • Conducted routine maintenance on heating and air conditioning units for optimal performance.
  • Diagnosed issues in HVAC systems, providing efficient solutions to enhance functionality.
  • Assisted in managing inventory of tools and materials, streamlining operations and reducing waste.
  • Provided exceptional customer service by addressing client inquiries and concerns promptly.
  • Trained new technicians on equipment handling and safety protocols, fostering a culture of safety.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.

Salesperson

Brown Hvac
03.2018 - 02.2020
  • Developed strong customer relationships through effective communication and product knowledge.
  • Assisted customers in selecting HVAC solutions tailored to their specific needs.
  • Processed sales transactions efficiently, ensuring accuracy in billing and inventory management.
  • Maintained up-to-date knowledge of industry trends and competitor offerings to enhance sales tactics.
  • Worked to build relationships with customers and built potential for additional sales.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Optimized system performance thorough testing and analysis.
  • Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.

Technician

Wellesley Plumbing
06.2010 - 03.2018
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Installed HVAC systems according to manufacturer specifications and local codes.
  • Conducted routine maintenance on heating and cooling units to ensure optimal performance.
  • Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
  • Operated hand and power tools for pipe installation, maintenance, and repair tasks.
  • Delivered high-quality workmanship, consistently meeting or exceeding client expectations on completed jobs.

Education

High School Diploma - Plumbing

Joseph P Kee Technical Institute
Framingham, MA
06.2011

Skills

  • Attention to detail
  • Customer service
  • Works Well Under Pressure
  • Multitasking and organization
  • Power Tools and Equipment
  • Written/Verbal communication
  • Installation and repair
  • Troubleshooting
  • Customer interaction
  • Relationship building

Certification

EPA certified tech

Heat exchanger verification tech

Pro press certification

Ward flex certified

OSHA

Timeline

Technician

Nicholson Plumbing, Heating & Air Conditioning
02.2020 - Current

Salesperson

Brown Hvac
03.2018 - 02.2020

Technician

Wellesley Plumbing
06.2010 - 03.2018

High School Diploma - Plumbing

Joseph P Kee Technical Institute
Steven Seely