Steven Selvey
Austin,TX
Summary
Dynamic customer service professional with over 18 years of experience. Dedicated to exceeding expectations and delivering exceptional results. Proven expertise in problem-solving and fostering positive relationships, complemented by strong interpersonal communication and sales skills. Committed to maximizing customer satisfaction through a proactive approach and consistently upbeat demeanor. Has a track record of driving success in fast-paced environments while maintaining focus on team-building and customer needs.
Overview
18
18
years of professional experience
Work History
Customer Service Specialist - Grocery
H-E-B
05.2025 - Current
- Provided excellent customer service to all customers.
- Worked closely with Grocery managers to expand my knowledge of the department as a whole.
- Created enticing product displays in grocery, dairy, and frozen foods while maintaining A+ standards.
- Navigated through the Viper ordering system with Grocery leaders to learn best practices.
- Trained new partners and effectively coached all members of the team as needed.
- Served as an experienced mentor to my peers when navigating difficult situations.
Overnight Stock Controller - Frozen Foods
H-E-B
02.2024 - 05.2025
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Trained new Partners in the HEB Way, and coached the team on how to achieve A+ standards.
- Provided feedback and additional coaching as needed to maximize overnight crew results.
- Communicated effectively with the morning grocery team to ensure a smooth transition.
- Operated as Overnight Stock Controller for both dry grocery and frozen foods.
Night Stocker
H-E-B
02.2023 - 02.2024
- Work as part of the overnight stocking team to rotate, fill, and block store shelves throughout the grocery department.
- Utilize handheld Symbol tool to adjust item counts, perform Unified Store walk, and order product as needed.
- Inspect perimeter displays and replenish with more product as needed.
- Stayed current on available products, store promotions, and customer service policies to better serve shoppers.
Sales Representative
DYNA Distributing
05.2022 - 12.2022
- Evaluated inventory for delivery needs and optimized strategies to meet customer demands.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Determined problem areas and resolved issues related to profitability and business objective achievement.
- Expanded customer base and boosted profit within product line.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
Certified Pest Control Technician
Rambo Total Pest Control
08.2017 - 04.2022
- Conducted property and building walk-throughs to assess conditions, identify infestations and isolate sources.
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
- Deployed physical baits and traps to catch and eliminate interior pests.
- Removed debris such as webs and nests from property to support comprehensive pest control strategies.
- Factored in current climate and property specifications when preparing and applying chemicals.
- Drafted and completed service agreements with high level of accuracy.
- Wrote detailed reports for each job, noting sanitation and structural issues that could potentially lead to pest activity.
- Attended company workshops and seminars to learn about most up-to-date information and methods regarding pest control.
- Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
- Fostered excellent service leading to positive online reviews.
- Trained new field technicians for the north end of the company's service territory.
2nd Assistant Store Manager
Safeway
01.2017 - 05.2017
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Performed key tasks to promote inviting grocery store appearance.
General Merchandise Manager
Randalls
10.2016 - 12.2016
- Maintained visually appealing and effective displays throughout the store by utilizing cross-merchandising
- Offered exceptional customer service to differentiate and promote the company brand
- Offered direction and gave constructive feedback to motivate team members
- Built and maintained effective relationships with peers and upper management.
Assistant Grocery Manager
Randalls
05.2015 - 09.2016
- Created and maintained visually appealing and effective displays for the entire store
- Helped customers select products that best fit their personal needs
- Offered exceptional customer service to differentiate and promote the company brand
- Built customer confidence by actively listening to their concerns and giving appropriate feedback
- Completed nightly walk-throughs with department closers to verify expectations were being met
- Ordered product for multiple departments throughout the store to maintain full stock levels.
Dairy Manager
Randalls
01.2015 - 05.2015
- Maintained visually appealing and effective displays for the entire dairy department
- Processed shipments and maintained organized stock shelves.
Bookkeeper
Randalls
02.2013 - 01.2015
- Offered exceptional customer service to differentiate and promote the company brand.
- Primary job responsibilities included check cashing, refunds, answering incoming phone calls, preparation of bank deposits, setting up cash tills, reconciliation of daily/weekly sales reports, and other duties as assigned.
Education
EMT - Basic -
EMTS Academy
Round Rock, TX2013
Bachelor of Arts - Classics, History, Anthropology
Texas Tech University
Lubbock, TX12-2012
Fire Science
South Plains College - Fire Academy
Lubbock, TX2012
High School Diploma - undefined
James Bowie High School
Austin, TX2007
Skills
- Communicative and articulate
- Thorough documentation
- Creative problem solving
- Follows safety guidelines and procedures
- Dependable and reliable
Timeline
Customer Service Specialist - Grocery
H-E-B
05.2025 - Current
Overnight Stock Controller - Frozen Foods
H-E-B
02.2024 - 05.2025
Night Stocker
H-E-B
02.2023 - 02.2024
Sales Representative
DYNA Distributing
05.2022 - 12.2022
Certified Pest Control Technician
Rambo Total Pest Control
08.2017 - 04.2022
2nd Assistant Store Manager
Safeway
01.2017 - 05.2017
General Merchandise Manager
Randalls
10.2016 - 12.2016
Assistant Grocery Manager
Randalls
05.2015 - 09.2016
Dairy Manager
Randalls
01.2015 - 05.2015
Bookkeeper
Randalls
02.2013 - 01.2015
High School Diploma - undefined
James Bowie High School
EMT - Basic -
EMTS Academy
Bachelor of Arts - Classics, History, Anthropology
Texas Tech University
Fire Science
South Plains College - Fire Academy
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