Steven Sergei Mejia
Pomona
Summary
Dedicated security professional with a focus on safeguarding individuals and properties. Proactively responds to criminal activities, fires, and medical crises with high alertness and attentiveness. Ability to anticipate issues and intervene effectively to prevent escalation, leveraging exceptional attention to detail.
Overview
11
11
years of professional experience
Work History
Hospital Security Guard
Allied Universal Security Services
06.2022 - Current
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Responded quickly to emergency situations to assess and deflect issues.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Wrote detailed reports of all security breaches and investigations.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Warehouse Specialist
McLane
04.2022 - 05.2022
- Supported safe operations of warehouse order fulfillment and restocking by securing items on pallets and shelves.
- Loaded and unloaded items from and to shipping containers and vessels.
- Packaged items for safe shipment and protection from damage in transit.
Seasonal Retail Associate
Macy’s
09.2021 - 01.2022
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Greeted customers and provided outstanding customer service.
Asset Protection Specialist
JCPenney
10.2019 - 10.2020
- Leveraged surveillance and intelligence-led tactics to foster safety and security while minimizing company loss.
- Reviewed CCTV and audited EAS and exception reports to identify dishonest activity, theft and fraud.
- Reported hazardous or unsafe conditions to management to reduce risk of injury.
- Patrolled store departments to check for suspicious activities.
- Kept patrons and employees safe and from criminal activity.
- Wrote reports for internal and external crime, burglary, or theft.
- Checked CCTV for evidence of shoplifting.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Implemented loss prevention strategies and programs to minimize shrinkage.
Avionics Electrician
Marine Corps
05.2015 - 05.2019
- Completed preventive and reparative maintenance on aircraft electronics and computer systems.
- Performed scheduled and unscheduled inspections to check flight readiness of aircraft.
- Diagnosed faults and developed resolution plans.
- Repaired and installed wiring, connectors, control boxes antennas, and other pieces.
- Tested electrical aircraft systems, components, and equipment for compliance with standards and to uncover malfunctions.
- Completed quality assurance checks for service work and completed documentation outlining updates.
- Trained and oversaw new technicians' activities for proper repair and maintenance of avionic systems.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked effectively in fast-paced environments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Associate
Fry’s Electronics
10.2014 - 04.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Bachelor of Arts - Criminal Justice
Azusa Pacific University
Azusa, CA12-2021
Skills
- Collaborative teamwork
- Risk assessment techniques
- Reliability in decision-making
- Effective conflict resolution
- Crisis management
- Customer engagement
- Security training
- Guest reception management
- Conflict resolution strategies
- Confidential information management
- Reliable and accountable
- Effective leadership
Awards
- Two Navy Sea Service Ribbons
- Two Global War on Terrorism Expeditionary Medals
- Global War on Terrorism Service Medal
- Good Conduct Medal
- National Defense Service Medal
- Air Force Meritorious Unit Award Ribbon
- Senior of the Year, 12/16/21, Department of Criminal Justice
Timeline
Hospital Security Guard
Allied Universal Security Services
06.2022 - Current
Warehouse Specialist
McLane
04.2022 - 05.2022
Seasonal Retail Associate
Macy’s
09.2021 - 01.2022
Asset Protection Specialist
JCPenney
10.2019 - 10.2020
Avionics Electrician
Marine Corps
05.2015 - 05.2019
Customer Service Associate
Fry’s Electronics
10.2014 - 04.2015
Bachelor of Arts - Criminal Justice
Azusa Pacific University
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