* Out door activities boating, hiking, skiing
* Greensboro Elks member for 20 years
* Riding motorcycles
* Camping
* Travel
Steven Setzer
Greensboro,NC
Summary
Accomplished Director of Operations at UPS, adept in strategic planning and process improvement, significantly enhancing operational efficiency. Excelled in fostering employee development and relations, leading a high-performing team recognized for surpassing goals. Implemented cost-saving strategies, achieving notable savings and promoting a culture of safety and excellence.
Overview
35
35
years of professional experience
Work History
Director of Operations Piedmont Division
UPS
06.1990 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Oversaw day-to-day production activities in accordance with business objectives.
- Monitored budget and utilized operational resources.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Mentored and coached team members to foster productive and engaging work environment.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular auditschecks.
- Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
- Improved team morale and reduced turnover by implementing series of employee engagement programs and personalized career development plans.
- Achieved company-wide recognition for leadership excellence, mentoring high-performing team that consistently exceeded operational goals and objectives.
Education
Bachelor of Science - Business Administration
Trinity College
01-2001
Skills
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
- Process improvement
- Cost control
- Risk mitigation
- Employee development
- Employee relations
- KPI tracking
- Hiring and onboarding
- Goal setting
- Performance evaluations
Interests
Timeline
Director of Operations Piedmont Division
UPS
06.1990 - Current
Bachelor of Science - Business Administration
Trinity College
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