Steven Sexton
Braselton,GA
Summary
Dynamic Store Manager with extensive experience at Publix Super Markets Inc, excelling in customer relations and inventory management. Proven track record of enhancing sales through innovative merchandising and exceptional team leadership. Skilled in training and mentoring staff, fostering a collaborative environment that boosts performance and maximizes profitability.
Overview
18
18
years of professional experience
Work History
Store Manager
Publix Super Markets Inc
11.2019 - 05.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Collaborated with other managers to develop district-wide initiatives aimed at improving overall performance across all locations.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
Assistant Store Manager
Publix Super Markets Inc
10.2016 - 11.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with the store manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Grocery Department Manager
Publix Super Markets Inc
07.2014 - 10.2016
- Collaborated with other departments to develop cross-merchandising strategies that boosted overall store sales performance.
- Ensured compliance with food safety standards, maintaining high levels of quality control within the department.
- Maximized sales performance with effective inventory management and stock rotation practices.
- Collaborated with store management to optimize overall store performance and meet company goals.
- Led a team of employees, providing ongoing training and development for optimal performance.
- Managed grocery department operations, ensuring a clean and organized store environment.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Performed key tasks to promote inviting grocery store appearance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assistant Grocery Department Manager
Publix Super Markets Inc
05.2013 - 07.2014
- Utilized analytical tools such as planograms and endcap displays in order to maximize shelf space efficiency while optimizing visual appeal for customers.
- Reduced shrinkage rates by closely monitoring inventory levels and addressing discrepancies promptly.
- Implemented successful promotional campaigns to increase sales and drive customer engagement.
- Evaluated market trends to make informed decisions about product selection, pricing strategy, and promotional tactics within the grocery department contextually relevant events or seasons.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Established team priorities, maintained schedules and monitored performance.
Grocery Replenishment Specialist
Publix Super Markets Inc
09.2007 - 05.2014
- Reduced waste by overseeing proper restocking procedures and promotion of nearly-expired goods.
- Completed inventory counts, reordered stock, and removed expired items from supply.
- Operated stockroom equipment such as scissor lifts and balers.
- Prevented potential stockouts through proactive monitoring of inventory levels and timely communication with management about replenishment needs.
- Received and checked multiple daily deliveries for dairy, frozen, grocery, and HBC products.
- Ensured sales floor presentation met company standards, resulting in a visually appealing shopping environment.
- Assisted management with setting up seasonal displays, driving customer interest in featured products.
- Kept shelves up to date with latest planograms and performed resets.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Removed trash, swept, and mopped floors for professional appearance.
Education
High School Diploma -
Chestatee High School
Gainesville, GA05-2005
Skills
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Training and mentoring
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Recruitment and hiring
- Goals and performance
- Maximizing profitability
- Leading staff meetings
- Project management
- Financial operations management
- Customer feedback analysis
Accomplishments
- Exceeded monthly store sales goals 27 months in a row.
- Recruited 14 successful new leaders within one year.
- Increased sales by 21% by coaching department managers on new merchandising standards.
- Managed a store that exceeded company expectations in every category for the previous 5 quarters.
- Supervised team of 200+ members.
- Achieved highest net profit increase in the district of 12 stores 3 years in a row
- Achieved highest sales increase in the district of 12 stores 4 years in a row
- led my team to reduce shrink and other operating costs to achieve lowest shrink averages in the district of 12 stores
- led my team to achieve the lowest food safety ranking in the region of over 90 stores
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Healthcare benefitsCareer advancementTimeline
Store Manager
Publix Super Markets Inc
11.2019 - 05.2025
Assistant Store Manager
Publix Super Markets Inc
10.2016 - 11.2019
Grocery Department Manager
Publix Super Markets Inc
07.2014 - 10.2016
Assistant Grocery Department Manager
Publix Super Markets Inc
05.2013 - 07.2014
Grocery Replenishment Specialist
Publix Super Markets Inc
09.2007 - 05.2014
High School Diploma -
Chestatee High School
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