Steven Shackley Jr.
Port St. Lucie,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Parts and Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
33
33
years of professional experience
Work History
Service Advisor
Wallace Chevrolet
09.2023 - Current
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Reduced wait times with efficient coordination of service tasks among technicians.
Parts Manager
Camping World RV
04.2023 - 09.2023
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
- Managed a team of technicians, providing training and support to improve their performance and productivity.
Service Advisor
Wallace Automotive Group (Hyundai)
05.2014 - 04.2023
- Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
- Developed estimates by costing materials, supplies, and labor.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Maintained up-to-date knowledge of product and service changes.
- Maintained high customer satisfaction standards to meet or exceed targets.
Roll Off Truck Driver/Tow Truck Operator
Snake Road Auto Salvage
10.2011 - 05.2014
- Moved levers or controls to operate forklifts, lifting beams with swivel-hooks and hoists to transport and load materials.
- Turned valves and opened chutes to dump, spray or release materials from dump cars or storage bins into hoppers.
- Performed routine maintenance on vehicles or auxiliary equipment by recharging batteries, lubricating parts and refueling.
- Prevented waste when transferring materials between transport containers and processing equipment.
- Operated transport vehicles and auxiliary equipment to move materials safely to and from target areas.
Service Advisor
Treasure Coast Auto Repair
02.2010 - 10.2011
- Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
- Developed estimates by costing materials, supplies, and labor.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Maintained up-to-date knowledge of product and service changes.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Owner/Operator Tow Truck Driver
Shackley's Towing
02.2007 - 02.2010
- Prepared annual budgets with controls to prevent overages.
- Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
- Transported hazardous materials and oversized shipments without incident.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Managed day-to-day business operations.
Parts Sales Manager
Cold Air Distributors Warehouse
03.2004 - 02.2007
- Partnered with managers to implement operational enhancements for paperwork processing.
- Ordered parts for customers, repair shops, and service departments for use in [Type] equipment.
- Conducted periodic analysis of current spare parts rooms and service van inventory levels to determine needed parts.
- Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Supervised and trained staff on product knowledge and customer service.
Parts Manager
Wallace Automotive Group Cadillac
01.2001 - 03.2004
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Used computer software to design construction plans and perform calculations.
- Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Prepared detailed project estimates and reports for management review.
Parts Specialist
John Jochem Chevrolet
01.1991 - 01.2001
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Ordered parts from various distributors to fulfill demands.
Education
GED -
Spectrum Jr/Sr High
Stuart, FL12.1990
Skills
- Policy and Procedure Adherence
- Employee Performance Evaluations
- Excellent Communication
- Security Administration
- Complex Product Knowledge
- Multitasking and Organization
Timeline
Service Advisor
Wallace Chevrolet
09.2023 - Current
Parts Manager
Camping World RV
04.2023 - 09.2023
Service Advisor
Wallace Automotive Group (Hyundai)
05.2014 - 04.2023
Roll Off Truck Driver/Tow Truck Operator
Snake Road Auto Salvage
10.2011 - 05.2014
Service Advisor
Treasure Coast Auto Repair
02.2010 - 10.2011
Owner/Operator Tow Truck Driver
Shackley's Towing
02.2007 - 02.2010
Parts Sales Manager
Cold Air Distributors Warehouse
03.2004 - 02.2007
Parts Manager
Wallace Automotive Group Cadillac
01.2001 - 03.2004
Parts Specialist
John Jochem Chevrolet
01.1991 - 01.2001
GED -
Spectrum Jr/Sr High
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