Summary
Overview
Work History
Education
Skills
Timeline
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Steven Shafer

Bunker Hill,WV

Summary

Driven by a goal-oriented mindset, I excelled at Target by enhancing customer engagement and driving sales through effective merchandising techniques and exceptional service. My ability to quickly learn and apply new skills, coupled with a strong focus on workplace safety and inventory management, contributed to a noticeable improvement in customer satisfaction and departmental performance.

Overview

6
6
years of professional experience

Work History

General Merchandise Associate

Target
05.2022 - Current
  • Balanced multiple responsibilities simultaneously during peak times while remaining focused on delivering exceptional service experiences.
  • Helped customers select merchandise by offering multiple product options fitting specific needs.
  • Developed strong relationships with regular clientele which led to increased loyalty towards our general merchandise offerings.
  • Continually assessed departmental performance against established goals, implementing strategies to drive continuous improvement in sales and customer satisfaction.

Reset Associate

Lowe's
05.2023 - 03.2024
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.

Janitorial Worker

Summit Point Motorsports Park
01.2018 - 07.2022
  • Swept hard surface floors using broom or push broom dust mop.
  • Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
  • Kept floors clean and hazard-free through regular sweeping, mopping, vacuuming, and polishing activities.
  • Enhanced cleanliness and sanitation by routinely performing thorough cleaning tasks in assigned areas.
  • Dusted surfaces, ledges, fixtures and furniture.
  • Sanitized break area kitchen counters, tables and sinks.
  • Cleaned and sanitized drinking fountains.
  • Reduced the spread of germs by regularly disinfecting high-touch surfaces such as door handles and light switches.
  • Kept building spaces premises clean inside and outside.
  • Maintained a safe environment for building occupants by promptly addressing spills, debris, and other hazards.
  • Damp-mopped hard floors to clean and remove residue or spillage.
  • Assisted in maintaining inventory levels of cleaning supplies, ensuring timely replenishment when necessary.
  • Hand-cleaned telephones, door knobs and remote controls.
  • Contributed to a pleasant atmosphere for visitors through diligent upkeep of common areas, restrooms, and entryways.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Collaborated with other janitorial staff members to complete large-scale projects quickly and efficiently.
  • Upheld company standards for cleanliness in all areas through proactive identification and resolution of potential problem spots.
  • Polished stainless steel fixtures and furniture details.
  • Ensured a welcoming environment for guests by keeping entranceways clear of debris, snow removal where applicable, or washing windows as needed.
  • Increased safety awareness by reporting potential maintenance issues or hazardous conditions to appropriate personnel.
  • Supported recycling initiatives by properly sorting waste materials into designated bins for collection.
  • Fostered positive working relationships with co-workers, supervisors, and building occupants through effective communication and collaboration.
  • Demonstrated adaptability and flexibility by accommodating special requests or changing priorities as needed to meet facility needs.
  • Facilitated event setup and teardown by arranging furniture according to specifications, ensuring efficient utilization of space.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
  • Promoted energy efficiency by turning off lights and equipment when not in use during routine cleaning tasks.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Performed minor maintenance tasks such as changing light bulbs or tightening loose fixtures to maintain optimal facility functionality.
  • Assisted with asset protection measures by monitoring building access points while conducting rounds during assigned shifts.
  • Contributed toward team-based goals through active participation in staff meetings and training sessions.
  • Streamlined workflow efficiency through proper storage organization and disposal of unused materials after completed projects.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Reported damages and hazardous conditions to management for further action.
  • Cleaned equipment and machinery to maintain in optimum working condition.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Checked in and stocked inventory throughout facility.
  • Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
  • Moved furniture for cleaning and set up for special events.
  • Reported vandalism or other damage to property to supervisor.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Maintained floor cleaning and waxing equipment.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Operated buffers and burnishers to clean and polish floors.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Used hand trucks or manually lifted supplies, equipment and heavy furniture.
  • Used organic-based chemicals to disinfect floors, counters and furniture.
  • Supervised supplies in inventory and submitted reorder requests.

Education

High School Diploma - General Studies

Hedgesville High School
Hedgesville, WV
05.2005

Skills

  • Customer Engagement
  • Goal-oriented mindset
  • Workplace Safety
  • Cash handling proficiency
  • Stock replenishment
  • Supply Chain Understanding
  • Store maintenance
  • Product display creation
  • Merchandising Techniques
  • Product Promotion
  • Quick Learner
  • Customer Service
  • Time Management
  • Dependable and reliable
  • Attention to Detail
  • Warehouse Safety
  • Motivated Team Player
  • Loading and unloading
  • Critical Thinking
  • Shipping and receiving
  • Decision-Making
  • Heavy Lifting
  • Product Packaging
  • Stocking
  • Warehouse Operations
  • Cleaning procedures
  • Safety Procedures
  • Packing and shipping
  • Product picking
  • Stocking and Replenishing
  • Merchandise Stocking
  • Product Labeling
  • Organization and Categorization
  • Data Entry
  • Work Area Maintenance
  • Forklift Operation
  • Cash Register Operations
  • Inventory counting
  • Equipment Operation
  • Exceptional time management skills
  • Storage Organization
  • Shelving of products
  • Product restocking
  • Product Organization
  • Product Inspection
  • Mentoring and training
  • Safety processes and procedures
  • Order Filling
  • Pallet arrangement
  • Quality Control
  • Staff Training
  • Inventory Tracking
  • Inventory Management
  • Inventory Monitoring
  • Product identification
  • Order Fulfillment
  • Inventory Management and Planning
  • Forklift safety and operation
  • Data Processing
  • Stockroom Maintenance
  • Performance Improvement

Timeline

Reset Associate

Lowe's
05.2023 - 03.2024

General Merchandise Associate

Target
05.2022 - Current

Janitorial Worker

Summit Point Motorsports Park
01.2018 - 07.2022

High School Diploma - General Studies

Hedgesville High School

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Steven Shafer