Steven Shalberg
Dundee,OR
Summary
Proven leader at Wilson's Napa Auto Parts, adept in enhancing customer satisfaction and streamlining operations. Excelled in roles from Parts Counter Person to Store Manager, significantly boosting sales through strategic relationship building and efficient inventory management. Skilled in customer service and shipping, my approach consistently improves team performance and operational efficiency.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Wilson's Napa Auto Parts
07.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Warehouse Manager
Wilson's Napa Auto Parts
09.2023 - 07.2024
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
Store Manager
Wilson's Napa Auto Parts
03.2021 - 09.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
Outside Sales Representative
Wilson's Napa Auto Parts
01.2018 - 02.2021
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
Parts Counter Person
Wilson's Napa Auto Parts
12.2016 - 01.2018
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
Education
High School Diploma -
Newberg Highschool
Newberg, OR06-2017
Skills
- Customer service
- Shipping and receiving
- Store operations
- Motivated team player
- Parts professional
Timeline
Assistant Manager
Wilson's Napa Auto Parts
07.2024 - Current
Warehouse Manager
Wilson's Napa Auto Parts
09.2023 - 07.2024
Store Manager
Wilson's Napa Auto Parts
03.2021 - 09.2023
Outside Sales Representative
Wilson's Napa Auto Parts
01.2018 - 02.2021
Parts Counter Person
Wilson's Napa Auto Parts
12.2016 - 01.2018
High School Diploma -
Newberg Highschool
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