STEVEN SHEPP
Los Angeles,CA
Summary
Dynamic and adaptable education professional with expertise in teaching, academic advising, and student development. Recognized for exceptional communication, active listening, mentorship, and problem-solving abilities, demonstrating a proven capacity to engage diverse student populations and foster academic and personal growth. Committed to utilizing leadership, instructional, and interpersonal strengths to elevate student success and advance educational excellence.
Overview
10
10
years of professional experience
Work History
GRADUATE SCHOLARSHIP ADVISOR
Kuwait Cultural Office
Los Angeles, USA
01.2024 - Current
- Advise 100 Kuwaiti graduate students on scholarship compliance, academic requirements, enrollment procedures, and Kuwait Cultural Office policies.
- Served as a primary liaison between sponsored students, U.S. Universities, and the Kuwait Cultural Office to resolve academic, financial, and administrative issues.
- Reviewed, processed, and approved 100+ scholarship-related documents, including admission letters, academic progress reports, program changes, extensions, and financial requests.
- Monitored student's academic performance and degree progress, identifying at-risk students and providing timely guidance to ensure continued scholarship eligibility.
- Coordinated with university departments to verify enrollment status, academic standing, tuition payments, and graduation requirements.
- Maintained accurate, confidential student records in compliance with Kuwait Cultural Office regulations, reducing processing delays through proactive communication and follow-up.
- Responded professionally to student inquiries via email, phone, and in-person meetings regarding stipends, tuition, approvals, and academic procedures.
CLINICAL ASSISTANT & COORDINATOR
Bryant Orthopedic & Sports Physical Therapy
Merced, USA
01.2023 - 01.2024
- Communicated effectively with patients, therapists, and administrative staff to resolve scheduling, documentation, and treatment-related concerns.
- Maintained accurate patient records and documentation in compliance with HIPAA and clinic protocols.
- Coordinated daily clinic operations, including scheduling 30–50+ patient appointments, managing cancellations, and optimizing provider availability.
- Provided patient support by explaining therapy procedures, exercises, and clinic policies, ensuring a positive and professional patient experience.
- Managed front-desk operations, including insurance verification, intake forms, and coordination with billing staff.
ADJUNCT PROFESSOR & MEN'S AND WOMEN'S BASKETBALL HEAD ASSISTANT COACH
Merced College
Merced, USA
01.2020 - 01.2024
- Developed and delivered engaging course content aligned with curriculum requirements, academic standards, and institutional learning outcomes.
- Designed and assessed exams, assignments, and projects to evaluate student learning, academic progress, and course effectiveness.
- Utilized diverse teaching methods and instructional technologies to support varied learning styles, and enhance student engagement.
- Provided individualized academic advising and mentorship, supporting students' educational goals and career development.
- Maintained accurate course records, grading, and documentation in accordance with institutional policies.
- Developed and implemented strategic offensive and defensive game plans to enhance team performance and competitive outcomes.
- Analyzed game footage and player performance to inform training plans and individual skill development.
- Mentored student-athletes in leadership, discipline, and time management, promoting academic success alongside athletic commitments.
ASSISTANT BRANCH MANAGER
Enterprise Rent-A-Car
Montgomery County, USA
01.2016 - 01.2020
- Supervised daily branch operations to ensure efficient workflow, policy compliance, and high service standards.
- Delivered exceptional customer service by addressing inquiries, resolving escalations, and ensuring positive rental experiences.
- Trained, coached, and mentored branch staff, supporting performance improvement and professional development.
- Assisted in implementing sales and local marketing strategies to increase branch visibility, revenue, and customer retention.
- Oversaw fleet management operations, including vehicle availability, maintenance coordination, and proper allocation.
- Managed complex rental transactions and customer escalations, ensuring timely and effective resolution.
- Maintained accurate records of transactions, fleet inventory, and customer interactions for reporting and audit compliance.
Education
Master of Science - Sociology
Grand Canyon University
Phoenix, AZ01-2021
Bachelor of Arts - Communications
California State University, Fresno
Fresno, CA01-2012
Skills
- Statistical Analysis & Data Management
- Professional Communication & Presentation
- Conflict Resolution & Problem Solving
- Team Leadership, Training & Mentorship
- Performance Analysis & Constructive Feedback
- Independent & Cross-Functional Collaboration
Accomplishments
Graduated with Honors, Master of Science in Sociology, Grand Canyon University, 2021
Timeline
GRADUATE SCHOLARSHIP ADVISOR
Kuwait Cultural Office
01.2024 - Current
CLINICAL ASSISTANT & COORDINATOR
Bryant Orthopedic & Sports Physical Therapy
01.2023 - 01.2024
ADJUNCT PROFESSOR & MEN'S AND WOMEN'S BASKETBALL HEAD ASSISTANT COACH
Merced College
01.2020 - 01.2024
ASSISTANT BRANCH MANAGER
Enterprise Rent-A-Car
01.2016 - 01.2020
Master of Science - Sociology
Grand Canyon University
Bachelor of Arts - Communications
California State University, Fresno