Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Steven Sherman

Customer Service
Glendale,AZ

Summary

I have 24 years of customer service experience.

*Serving

*Management

*Telephone call center

*Driving a cab

*Driving for rideshare

Reliable employee offering excellent communication and good judgment.

Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

6
6
years of professional experience

Work History

Driver

Uber And Lyft
Glendale, AZ
03.2018 - Current
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
  • Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Delivered goods and products to customer on time and in excellent condition.
  • Worked directly with customers to assess quality issues, including damage and incompleteness of orders.

Driver

Discount Cab
Phoenix, AZ
10.2014 - 04.2016
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Delivered employees and materials to job sites daily.
  • Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
  • Updated personal logs and business tracking documents accurately and according to schedule requirements.
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.

Shift Manager

Arbys Resturant
Phoenix, AZ
01.2014 - 10.2014
  • Trained and mentored new employees to maximize team performance.
  • Excelled in every store position and regularly backed up front-line staff.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.

Education

C.D.L. Training - C.D.L.

A.I.T.
Phoenix, AZ
04.2016 - 05.2016

Skills

Customer rapport

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Timeline

Driver

Uber And Lyft
03.2018 - Current

C.D.L. Training - C.D.L.

A.I.T.
04.2016 - 05.2016

Driver

Discount Cab
10.2014 - 04.2016

Shift Manager

Arbys Resturant
01.2014 - 10.2014

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Steven ShermanCustomer Service