Steven Sherman
Silver Creek,GA
Summary
Proven IT and customer service professional with a track record of enhancing team performance and customer satisfaction at GEO Specialty Chemicals, Inc. Skilled in troubleshooting, data management, and fostering teamwork. Excelled in streamlining processes and resolving issues, significantly improving service outcomes. Demonstrates exceptional analytical thinking and a calm, confident approach under pressure.
Overview
19
19
years of professional experience
Work History
Computer Systems Specialist
GEO Specialty Chemicals, Inc.
Acworth, GA
03.2013 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Utilized various software and tools to streamline processes and optimize performance.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed routine maintenance and repair.
- Updated and maintained databases with current information.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed inventory and supplies to ensure materials were available when needed.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Management of all employee cell phones.
Customer Service
AT&T
Cedartown, GA
10.2008 - 01.2013
- Greeted customers to determine wants or needs.
- Educated customers on product features and technical details to highlight benefits.
- Provided information about warranties, manufacturing specifications and usage instructions.
- Answered customer inquiries regarding products, prices, availability, product uses, and credit terms.
- Developed an understanding of all products available in order to provide accurate information to customers.
- Generated quotes, processed payments and documented customer communications.
- Provided excellent customer service by engaging in friendly conversations with patrons.
- Recommended additional merchandise based on customer needs or interests.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, security practices.
IT/Customer Service
Admissions Annex of Atlanta
Rome , GA
01.2006 - 09.2008
- Assisted customers with product selection and answered any questions they had regarding products or services offered.
- Responded quickly to customer inquiries regarding services offered by the garden facility.
- Tested repaired equipment for proper operation before returning it to customer or returning it to service.
- Researched emerging technologies that can help enhance the quality of customer services offered.
Education
Certificate of Completion - Media Production
William D. Ford Career Technical Center
Westland, MI05-1998
High School Diploma -
John Glenn
Westland, MI05-1997
Skills
- Time management
- Remote office availability
- Analytical and critical thinking
- Teamwork and collaboration
- Troubleshooting
- Calm under pressure
- Multitasking
- Data management
- Written communication
- Good Telephone Etiquette
- Customer service
- Multitasking Abilities
- Problem resolution
Timeline
Computer Systems Specialist
GEO Specialty Chemicals, Inc.
03.2013 - Current
Customer Service
AT&T
10.2008 - 01.2013
IT/Customer Service
Admissions Annex of Atlanta
01.2006 - 09.2008
Certificate of Completion - Media Production
William D. Ford Career Technical Center
High School Diploma -
John Glenn
Similar Profiles
Christopher RigaChristopher Riga
Shift Leader at GEO Specialty Chemicals, Inc.Shift Leader at GEO Specialty Chemicals, Inc.
Andrea GibbonsAndrea Gibbons
Warehouse Secretary at Geo Chemicals LLCWarehouse Secretary at Geo Chemicals LLC
Kyle KoehnKyle Koehn
Service Technician at Geo-ChemicalsService Technician at Geo-Chemicals