Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Steven Sierawski

Steven Sierawski

Thomaston,GA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Seasoned Customer Associate with 20 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Personable Member Service Representative offering 20 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support. Motivated management experience in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills with outstanding retail expertise. Grasps company initiatives quickly achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Motivated Customer Service Representative with over 20 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in English.

Overview

20
20
years of professional experience

Work History

Lube Technician/CSA

Kauffman Tire
Stockbridge, GA
12.2013 - 10.2014
  • 61Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Checked fluids, tires, brakes and other systems as part of 16-point inspection

Quick Lube Technician

Ivory Chevrolet
Union City, GA
07.2012 - 12.2013
  • Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
  • Greeted customers and answered questions about oil changes and other services.
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
  • Topped off fluids in vehicle engines to lubricate, protect and cool engine.
  • Vacuumed interior of vehicles and washed exterior windows to boost customer satisfaction.
  • Checked fluids, tires, brakes and other systems as part of 16-point inspection.
  • Dismounted and mounted tires to perform air checks, rotations and rebalances.
  • Kept shop areas neat, clean and free of safety hazards.
  • Suggested additional services to customers in order to meet upsell goals.

Quick Lube Technician/Pre Car Delivery Inspection

Gene Evens Ford
Union City, GA
02.2012 - 07.2012
  • 3Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
  • Greeted customers and answered questions about oil changes and other services.
  • Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
  • Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
  • Cleaned automotive service bays and removed debris and restocked materials needed to promote organized work environment.
  • Conducted vehicle inspections and recorded results in database to comply with Ga. vehicle inspection requirements.
  • Removed trip hazards and other obstacles to maintain safe vehicle service work environment.
  • Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
  • Suggested additional services to customers in order to meet upsell goals.
  • Worked alone or in team-based systems to complete up to 60 oil changes each day

Customer Service Specialist

Grease Monkey
Thornton, CO
04.2010 - 01.2012
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Recorded product or service failure complaints and notified appropriate departments.
  • Handled over 50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Answered calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.

Assistant Store Manager

Jiffy Lube
Bolingbrook, IL
05.2005 - 12.2011
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Approved regular payroll submissions for employees.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities

Education

Associate of Arts - 3-D Animation/ Graphic Design

Westwood College - Dupage
Woodridge, IL
08.2011

High School Diploma -

Pardeeville High School
Pardeeville, WI
03.1996

Skills

  • Customer Retention Strategies
  • Efficient and Detail-Oriented
  • Upbeat and Positive Personality
  • POS Systems and Ordering Platforms
  • Multitasking and Prioritization
  • Building Customer Trust and Loyalty
  • Understanding Customer Needs
  • Creative Problem Solving
  • Team-Oriented and Cooperative
  • Excellent Attention to Detail
  • Inventory Management
  • Establishing and Maintaining Customer Relationships

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Lube Technician/CSA

Kauffman Tire
12.2013 - 10.2014

Quick Lube Technician

Ivory Chevrolet
07.2012 - 12.2013

Quick Lube Technician/Pre Car Delivery Inspection

Gene Evens Ford
02.2012 - 07.2012

Customer Service Specialist

Grease Monkey
04.2010 - 01.2012

Assistant Store Manager

Jiffy Lube
05.2005 - 12.2011

Associate of Arts - 3-D Animation/ Graphic Design

Westwood College - Dupage

High School Diploma -

Pardeeville High School
Steven Sierawski