Steven Simmons
Land O' Lakes,FL
Summary
Focused [Job Title] with over [Number] years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Customer Service Supervisor
LIBERTY MUTUAL INSURANCE
Tampa, FL
04.2016 - Current
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Evaluated employee job performance and motivated staff to improve productivity.
- Addressed customer inquiries to increase customer satisfaction ratings.
- Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
- Created reports on daily, weekly, monthly basis related to customer service activities.
- Identified areas of improvement in the customer service process and developed strategies to address them.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Coordinated with other supervisors, combining group efforts to achieve goals.
Sr Customer Service Specialist
Liberty Mutual insurance
03.2012 - 04.2016
- Resolved customer complaints promptly and efficiently.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assisted customers by answering questions, addressing concerns and providing current account information.
- Consulted with customers regarding needs and addressed concerns.
- Educated customers about products, pricing and policies to address and resolve issues.
Education
Bachelors in Criminology -
University of South Florida
Tampa, FL05-2008
Skills
- Training and Mentoring
- Project Management
- Customer Service
- Cross-Functional Collaboration
- Performance Evaluations
- Problem-Solving
- Skilled Multi-Tasker
- Focused on Customer Satisfaction
- Team Building and Leadership
- Product Knowledge
Timeline
Customer Service Supervisor
LIBERTY MUTUAL INSURANCE
04.2016 - Current
Sr Customer Service Specialist
Liberty Mutual insurance
03.2012 - 04.2016
Bachelors in Criminology -
University of South Florida
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