Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Work History
Administrative Assistant II
UCLA
03.2024 - Current
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained inventory of office supplies and placed orders.
Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Patient Access Representative
Torrance Memorial Medical Center
10.2018 - Current
Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Stayed calm under pressure to and successfully dealt with difficult situations.
Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Good knowledge of medical terminology.
Excellent interpersonal skills.
Strong telephone and communication abilities.
Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Trained new staff on hospital processes and procedures.
Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Sales Associate
Hot Topic
09.2016 - 09.2017
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Provided positive first impressions to welcome existing, new, and potential customers.
Helped customers locate products and checked store system for merchandise at other sites.
Solved customer challenges by offering relevant products and services.
Answered customer questions about sizing, accessories, and merchandise care.
Engaged with customers to effectively build rapport and lasting relationships.
Secretary
American Asset Recovery
06.2015 - 12.2016
Answered multi-line phone system and enthusiastically greeted callers.
Scheduled appointments and conducted follow-up calls to clients.
Maintained daily report documents, memos, and invoices.
Maintained office supplies inventory by checking stock and ordering new supplies.
Collected customer's financial responsibility at time of service.
Entered data into system and updated customer contacts with information to keep records current.
Created and updated records and files to maintain document compliance.
Managed 40 phone calls per day and email correspondence as well as handled incoming and outgoing mail and faxes.
