Steven Skarren
Chicago,IL
Summary
Focused Fraud Analyst with highly developed skills that truly shine when identifying anomalies and teaming up with staff members for brainstorming purposes. A valuable and committed professional with dynamic communication and interpersonal skills. Ready to take on a new role with a company where a strong work ethic and calm demeanor will be appreciated.
Overview
8
8
years of professional experience
Work History
Consumer Fraud Analyst
Groupon Inc
Chicago, IL
01.2016 - Current
- Analyzed domestic and international transactions held for review against card fraud and abusive activity that violates of terms and conditions
- Investigated an average of 300 transactions daily, achieving a high productivity level while maintaining a high quality in my decisions, recovering between $2 to $5 million USD annually through order review
- Processed an average of 90 chargebacks daily by investigating claims and compiling compelling evidence against invalid chargebacks to card issuers and other financial institutions, further increasing my recoveries, contributing to company bottom line
- Identified fraud trends, suggested fraud rules and rules changes, process updates, proposed interface upgrades to the case management platform to prevent more loss and increase team productivity in overall
- Trained new hires, coached underperforming team members and cross-trained teams other than the fraud team to stop fraud before the perpetrators achieved check outs and order fulfillment
- Proficient in credit card, Pay Pal, Apple Pay, Klarna transactions
- Consistently recognized as a department top tier producer
- Assisted customer service with identifying fraud, account actions and overall decision making
- Trained in Accertify, Pay Pal, Google Business Suite, Teradata, Adyen and Cybersource.
Education
Bachelor of Arts - Communication
Western Illinois University
01.2008
Skills
- Risk level determination
- Fraud Detection
- Account information review
- Transaction review
- Case Management
- Fraud identification
- Verbal and written communication
- Trend Analysis
- Data Analysis
- Loss Prevention
- Dispute Resolution
Activities
- Bank of America Chicago Marathon, 2011, 2014, Raised awareness and money for Children's Oncology Services for 2012 Chicago Marathon
- Western Illinois University Communication Student Society, 2004, 2007, Participated in monthly forums and presentations of innovative ideas for the benefit of the department and the University community.
- Western Illinois University Marketing Club, 2004, 2006, Participated in projects covering branding, digital marketing, event management, advertising and promotional campaigns, marketing research, and fund-raising.
References
Available upon request
Timeline
Consumer Fraud Analyst
Groupon Inc
01.2016 - Current
Bachelor of Arts - Communication
Western Illinois University