Steven Smith
Holley,New York
Summary
Accomplished Parts Manager at NAPA Auto Parts, adept in inventory management and customer service, streamlined shopping experiences and maintained accurate inventory records. Enhanced customer satisfaction and team performance through effective communication and cross-training. Skilled in invoice processing and ordering parts, consistently achieving project efficiency and workplace safety.
Overview
42
42
years of professional experience
Work History
Parts Manager
NAPA Auto Parts
10.2014 - Current
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
Parts Counter Person
NAPA Auto Parts
08.2013 - 10.2014
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
Sheet Metal Worker
Union, Local #46
09.1999 - 09.2013
- Used rulers, squares and scribes to measure and mark dimensions and reference lines on materials.
- Fastened joints and seams together to assemble components into sheet metal products.
- Improved project efficiency by accurately measuring, cutting, and assembling sheet metal components.
- Enhanced workplace safety through proper use of tools and equipment during fabrication tasks.
- Completed projects on time by effectively prioritizing tasks and maintaining focus on work progress.
Manager /Auto Parts Specialist
NAPA Auto Parts - Medina Auto Parts
03.1983 - 04.1999
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Education
Local 46 Sheet Metal
Rochester, NYHigh School Diploma -
Holley Junior Senior High School
Holley, NY06.1985
Skills
- Customer Service
- Invoice Processing
- Inventory Management
- Ordering parts
Timeline
Parts Manager
NAPA Auto Parts
10.2014 - Current
Parts Counter Person
NAPA Auto Parts
08.2013 - 10.2014
Sheet Metal Worker
Union, Local #46
09.1999 - 09.2013
Manager /Auto Parts Specialist
NAPA Auto Parts - Medina Auto Parts
03.1983 - 04.1999
Local 46 Sheet Metal
High School Diploma -
Holley Junior Senior High School