Summary
Overview
Work History
Education
Skills
Timeline
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STEVEN SMITH

South Jordan,UT

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

7
7
years of professional experience

Work History

Business Intelligence Manager

G&A Partners
04.2023 - Current
  • Optimized data access and storage to improve performance of analytics systems.
  • Implemented business intelligence solutions to increase operational efficiency.
  • Trained team members in requisite skills as well as worked to improve team processes and functions leading to over 30% increase in case closure rates.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Lead long projects from start to finish to migrate data and setup new tools to provide solutions.

Business Analyst

G&A Partners
05.2021 - 04.2023
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Provided technical support for troubleshooting analytics and reporting issues.
  • Created data models to support decision-making processes.
  • Designed and developed data pipelines to acquire, clean and process data.
  • Worked to automate and simply processes for other departments.

IT Support Engineer

G&A Partners
01.2020 - 05.2021
  • Maintained networks, physical machines, onsite servers, and cloud based servers.
  • Used scripts to automate preventative protections and improvements on machines and servers as well as provided troubleshooting tools to users for known issues.
  • Implemented ticketing systems to manage and process support actions and requests.
  • Worked with other departments to come up with solutions to meet their technology needs.

Technician

IT-Tech LLC
05.2017 - 01.2020
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Worked on-site with clients to setup technical equipment and resolve any issues software or otherwise.
  • Integrated client systems and managed new integrations in their day to day processes.
  • Setup and maintained networking equipment, on-site servers, disaster recovery solutions, and voip solutions.

Education

Bachelor's of Computer Science - Networking

Utah Valley University
Orem, Utah
05.2023

Skills

  • Problem Solving and Project Templating
  • Python, Java, C, JavaScript
  • Bash, Powershll
  • SQL, Filemaker, CQL, Entrinsk, Informer
  • Leadership, Training, Workforce Allocation, Employee Growth Counseling
  • AWS, Azure
  • Administred Linux and Windows Server
  • Administered multiple Microsoft365 Instances
  • Create Data sets and reports for client specifications to meet their business needs
  • Develop ETL Pipelines for myriad sources and destinations
  • Develop new tools to meet increased demand
  • More than doubled automated processes
  • Implemented improved ticketing system and improved data capture on machines in network to improve response times by over 60%
  • Assisted in setup of VoIP systems and call flows
  • Created trackers to audit and correct processes automatically
  • Created solutions for client needs in their business processes
  • Developed databases and automation tools to improve client productivity

Timeline

Business Intelligence Manager

G&A Partners
04.2023 - Current

Business Analyst

G&A Partners
05.2021 - 04.2023

IT Support Engineer

G&A Partners
01.2020 - 05.2021

Technician

IT-Tech LLC
05.2017 - 01.2020

Bachelor's of Computer Science - Networking

Utah Valley University

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