Steven Smith
Fayetteville,NC
Summary
Hardlines Team Lead with extensive experience in customer engagement, team mentoring, and inventory management. Proven track record in fostering positive work environments, optimizing stock levels, and implementing effective loss prevention measures. Bringing strong leadership skills, compliance knowledge, and a commitment to high-quality retail operations.
Professional in retail management with strong emphasis on team leadership and operational efficiency. Proven track record of driving sales, optimizing inventory processes, and enhancing customer satisfaction. Exceptional skills in team collaboration, problem-solving, and adapting to changing needs. Recognized for reliability, strategic thinking, and effective communication.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Hardlines Team Lead
Walmart
02.2022 - Current
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted customers with locating merchandise and providing product information.
- Reduced employee turnover by fostering a positive work environment and addressing concerns promptly.
- Assisted management with forecasting inventory needs based on sales trends, optimizing stock levels across different department sections.
- Ensured compliance with company policies as well as local, state, and federal regulations pertaining to retail operations and firearms.
- Established clear performance expectations for team members, conducting regular evaluations and providing constructive feedback to foster continuous improvement.
- Developed training programs for new team members to ensure consistency in performance and adherence to company standards.
- Oversaw merchandising efforts, ensuring attractive displays that showcased products effectively and stimulated customer interest.
- Implemented loss prevention measures, reducing shrinkage rates significantly within the department over time.
- Conducted regular audits of department operations, identifying areas for improvement and implementing corrective actions as needed.
- Mentored junior staff members, providing guidance on best practices in retail operations and career development opportunities within the organization.
Stocking Team Lead
Walmart
02.2021 - 02.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
O/N Stocker/Interim Team Lead
Walmart
07.2019 - 02.2021
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
O/N Stocker
Walmart
05.2019 - 07.2019
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
Cleaner/Executive Assistant
Mandy's Cleaning Service
01.2015 - 05.2019
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Accomplished multiple tasks within established timeframes.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Education
No Degree - Motorcycle Mechanics
Ashworth College
Norcross, GANo Degree - Business Administration
Southern New Hampshire University
Hooksett, NH02-2025
High School Diploma -
Galena High
Galena, MO05-2010
Skills
- Store operations
- Employee Training
- Merchandising Strategies
- Staff Scheduling
- Customer Engagement
- Safety Procedures
- Firearm Safety
- Security Protocols
- Background Checks
Certification
- Forklift Certification
- Scissorlift Certification
- Walkie-stacker Certification
- Electric Pallet Jack Certification
Timeline
Hardlines Team Lead
Walmart
02.2022 - Current
Stocking Team Lead
Walmart
02.2021 - 02.2022
O/N Stocker/Interim Team Lead
Walmart
07.2019 - 02.2021
O/N Stocker
Walmart
05.2019 - 07.2019
Cleaner/Executive Assistant
Mandy's Cleaning Service
01.2015 - 05.2019
No Degree - Motorcycle Mechanics
Ashworth College
No Degree - Business Administration
Southern New Hampshire University
High School Diploma -
Galena High