Steven Smith
Bluefield,WV
Summary
Dynamic District Manager with proven leadership at Houchens Industries Inc. Skilled in strategic planning and team development, I enhanced store performance through decision-making and fostered a collaborative work environment. Successfully oversaw multiple stores and improved employee morale, ensuring compliance with policies and regulations for operational excellence.
Goal-oriented manager with experience in the retail industry and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
19
19
years of professional experience
Work History
District Manager
Houchens Industries Inc. - Save A Lot
01.2021 - Current
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
Store Manager
Houchens Industries Inc. - Save A Lot
05.2011 - 01.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Cashier /Grocery Stocker
Houchens Industries Inc. - Save A Lot
05.2009 - 05.2011
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Assistant Manager
Hardee's Restaurant
08.2006 - 04.2009
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Education
Bachelor of Science - Accounting
Concord University
Athens WVBachelor of Science - Business Management
Concord University
Athens WVSkills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
- Attention to detail
- Customer relations
- Team development
- Decision-making
- Team leadership
- Employee scheduling
- Policies and procedures
Timeline
District Manager
Houchens Industries Inc. - Save A Lot
01.2021 - Current
Store Manager
Houchens Industries Inc. - Save A Lot
05.2011 - 01.2021
Cashier /Grocery Stocker
Houchens Industries Inc. - Save A Lot
05.2009 - 05.2011
Assistant Manager
Hardee's Restaurant
08.2006 - 04.2009
Bachelor of Science - Accounting
Concord University
Bachelor of Science - Business Management
Concord University
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