STEVEN SNIDER
LAKELAND,US
Summary
Demonstrated proficiency in customer service through 7 years of dedicated experience in addressing client needs.
Overview
14
14
years of professional experience
1
1
Certification
Work History
FORKLIFT OPERATOR/MATERIAL HANDLER
DJ Trusses Unlimited
Lakeland, FL
07.2023 - 07.2025
- Operated forklifts to efficiently transport materials, ensuring timely delivery and minimizing downtime across production lines.
- Maintained accurate inventory records, contributing to improved stock management and reducing discrepancies by streamlining tracking processes.
- Collaborated with team members to optimize loading processes, enhancing workflow efficiency and fostering a supportive work environment.
FORKLIFT OPERATOR
Refresco
Lakeland, FL
12.2022 - 08.2023
- Conducted regular equipment inspections, ensuring safety compliance and reducing operational downtime through proactive maintenance.
- Executed efficient loading and unloading processes, enhancing workflow and significantly reducing wait times for delivery trucks.
- Demonstrated strong teamwork skills by assisting colleagues during peak hours, fostering a collaborative environment and boosting overall productivity.
FORKLIFT OPERATOR
DJ Trusses Unlimited
Lakeland, FL
07.2019 - 10.2022
- Operated forklifts to transport materials, ensuring timely delivery that contributed to streamlined production processes.
- Maintained accurate inventory records, facilitating efficient stock management and reducing discrepancies during audits.
- Coordinated with team members to optimize loading procedures, improving workflow and enhancing overall operational efficiency.
FOREMAN
Custom Components Truss Company
Flint, MI
06.2014 - 07.2019
- Directed production schedules to optimize workflow, resulting in a 15% increase in output and improved delivery timelines.
- Coordinated training programs for new hires, enhancing team productivity and fostering a cohesive work environment.
- Analyzed production processes to identify inefficiencies, leading to streamlined operations and noticeable gains in resource allocation.
- Orchestrated production schedules to enhance workflow, achieving measurable improvements in output and timely deliveries.
- Maintained comprehensive production records, ensuring accuracy in reporting and compliance with industry standards.
SAW OPERATOR/FORKLIFT OPERATOR
Michigan Timber & Truss
Flint, MI
02.2019 - 05.2019
- Operated saw and forklift equipment to cut and transport materials, ensuring timely project completion and minimized delays.
- Monitored cutting patterns and adjusted settings to optimize material usage, leading to noticeable reductions in waste.
- Assessed equipment performance regularly, leading to proactive maintenance and minimized downtime in operations.
ASSISTANT FOREMAN
Gordon Components
Romulus, MI
07.2018 - 02.2019
- Supervise, coordinate, or schedule the activities of construction or extractive workers.
- Interpreted blueprints and specifications to devise efficient construction strategies, leading to reduced errors and streamlined operations.
- Coordinated daily tasks among workers, fostering teamwork that resulted in improved communication and project efficiency.
- Demonstrated strong leadership and mentoring skills, encouraging team development and enhancing workplace morale.
COLLECTIONS/CUSTOMER SERVICE REPRESENTATIVE
iQor c/o Direct TV
Charleston, SC
11.2011 - 03.2014
- Confer with customers by telephone to provide information about products or services.
- Take or enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Refer unresolved customer grievances to designated departments for further investigation.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
Education
High School - undefined
Hamady Community High School
Flint, MISkills
- Forklift Operation (Expert), Material Handling, Production, Shipping, Supervision, Customer Service (Expert)
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Call center experience
- Payment processing
- Order processing
- Account management
- Credit adjustments
Certification
Forklift Certification
Timeline
FORKLIFT OPERATOR/MATERIAL HANDLER
DJ Trusses Unlimited
07.2023 - 07.2025
FORKLIFT OPERATOR
Refresco
12.2022 - 08.2023
FORKLIFT OPERATOR
DJ Trusses Unlimited
07.2019 - 10.2022
SAW OPERATOR/FORKLIFT OPERATOR
Michigan Timber & Truss
02.2019 - 05.2019
ASSISTANT FOREMAN
Gordon Components
07.2018 - 02.2019
FOREMAN
Custom Components Truss Company
06.2014 - 07.2019
COLLECTIONS/CUSTOMER SERVICE REPRESENTATIVE
iQor c/o Direct TV
11.2011 - 03.2014
High School - undefined
Hamady Community High School