Steven Solis
Los Angeles,CA
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
22
22
years of professional experience
Work History
Assistant Store Manager
Staples, The Office Supply Superstore
Los Angeles, CA
03.2015 - 11.2023
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Ensured compliance with all safety regulations throughout the store premises.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Provided mentorship for employees to generate sales, promote effective up selling and cross-sell to improve retail productivity.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Tech Supervisor/Operations Manager
Office Depot Inc
Alhambra, CA
07.2001 - 01.2015
- Developed and maintained technical processes to ensure efficient operations.
- Implemented changes to improve operational efficiency and customer satisfaction.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Managed staffing needs through recruitment, selection, on boarding and training, disciplinary action as necessary.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed scheduling, training and inventory control.
- Collaborated with board of directors to determine mission and values and plan for short and long-term goals.
Education
High School Diploma -
Lincoln High School
Los Angeles, CA06.1996
Skills
- Department Oversight
- Loss Prevention
- Stock Management
- Customer Relations
- POS Systems Operations
- Sales Strategies
- Staff Scheduling
- Hiring and Training
- Staff Supervision
- Customer Service Management
- Inventory Control
- Store Opening and Closing
- Team Building and Leadership
- Cash Auditing
- Microsoft Office Suite
- Operations
- Incident Reports
- Customer Service and Engagement
References
References available upon request.
Timeline
Assistant Store Manager
Staples, The Office Supply Superstore
03.2015 - 11.2023
Tech Supervisor/Operations Manager
Office Depot Inc
07.2001 - 01.2015
High School Diploma -
Lincoln High School
Similar Profiles
Susan PayneSusan Payne
Customer Service Speciaslist at Staples, The Office Supply SuperstoreCustomer Service Speciaslist at Staples, The Office Supply Superstore
Armain DawoodArmain Dawood
Copy and Print Associate at Staples, The Office Supply SuperstoreCopy and Print Associate at Staples, The Office Supply Superstore
Natalia AlvaradoNatalia Alvarado
Staples Sales Associate at Staples, The Office Supply SuperstoreStaples Sales Associate at Staples, The Office Supply Superstore
Joshua RamirezJoshua Ramirez
Warehouse Worker at Staples, The Office Supply SuperstoreWarehouse Worker at Staples, The Office Supply Superstore
Matthew FloresMatthew Flores
Tire Technician/Customer Support at B&S Tire ServicesTire Technician/Customer Support at B&S Tire Services