Steven Song
Oakland Hyundai
Danville,CA
17
years of professional experience
General manager with deep experience across sales, service, finance, and inventory operations. Skilled in coaching managers, improving accountability, and maintaining compliance. Focused on stronger customer retention, efficient workflows, and profitable growth.
Work History
GM
3 Years 6 Months- Directed dealership operations across sales, service, finance, and inventory functions.
- Oversaw department managers to align daily performance with business goals.
- Reviewed financial reports to guide budgeting, forecasting, and profitability decisions.
- Implemented process improvements to strengthen customer satisfaction and retention.
- Monitored P&L performance and adjusted budgets to improve operational efficiency.
- Implemented inventory controls to support vehicle availability and turn efficiency.
- 110% sales efficiency in 2026, 150% efficiency in 2025
- 1526 new cars sold in 2025.
GM
7 Years 6 Months- Recruited, trained, and coached staff to improve productivity and accountability.
- Monitored inventory levels to support merchandising and reduce operational gaps.
- Enforced compliance with dealership policies, lending standards, and regulatory requirements.
- Collaborated with vendors and manufacturer partners to maintain service quality.
GM
4 Years 6 Months- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Education
High School Diploma
Dealer Academy - Dealership Management
Skills
Leadership and team building
Problem resolution
Operations management
Team player
Timeline
GM
Oakland Hyundai
04.2023 - CurrentRead More
GM
Future Ford and Future Hyundai of Concord
12.2013 - 06.2021Read More
GM
Livermore Ford
06.2009 - 12.2013Read More
NADA Dealer Academy
Dealer Academy from Dealership Management
Read More
Fremont High School
High School Diploma
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