Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Steven Soto

Laveen,AZ

Summary

I am a hardworking and reliable employee, skilled at managing money, operating cash registers, operating computers, including kiosks and various computer software, such as Microsoft Office, Excel, etc. Possessing an easygoing personality, I also have the ability to build relationships with coworkers, managers, and customers alike, as well as performing tasks extremely efficiently with little to no supervision. Excellent in oral communication, and have a strong work ethic. Reliable, punctual, proactive, and highly organized. One of my strengths is the ability to work well within team settings and to write, read, and speak Spanish. Other strengths include always being on time, skills in outstanding customer engagement, customer service, and being a quick learner.

Welcoming and intelligent worker with a proven history of accuracy, efficiency, and punctuality. Proficient in processing purchases and returns with high accuracy. Skilled at creating constructive and cooperative working relationships within team settings. Flexible in scheduling, committed to punctuality, and reliable in attendance.

Overview

7
7
years of professional experience

Work History

CEO's Assistant

Roberto Zelaya
Laveen, AZ
02.2022 - Current
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion.
  • In charge of assisting the CEO in purchasing products to be sold on the CEO's eBay account, these products include video game consoles, games, manuals, boxes, merchandise, etc.
  • Reviewed incoming mail addressed to or sent from the office of the CEO before forwarding it along.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Received purchased products and inspected their conditions.
  • Assist the CEO in photographing products that will be uploaded online for sale.
  • Managed household errands and other essential duties.
  • Achieved cost-savings by developing functional solutions to problems.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Cleaned and repaired all products to ensure they function in the best way possible for consumers to enjoy.
  • Completed routine maintenance and repair.
  • Organized files and documents related to the operations of the company under direction from the CEO.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Tested products to see their quality and inspect their condition.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Identified needs of customers promptly and efficiently.
  • Worked effectively in team environments to make the workplace more productive.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Assist the CEO in researching and searching for cheap products in online stores such as Facebook Marketplace and Mercari.
  • Purchased and negotiated pricing of products with sellers from the aforementioned online shops.
  • Maintained updated knowledge through continuing education and advanced training.
  • I educated myself about the prices of products sold online.
  • Assisted the CEO with purchasing high-quality products to be later sold online.
  • In charge of confirming sales and printing the delivery of sellers to deliver the sold products via USPS or FedEx.
  • List all products purchased, sold, and inscribe their earnings, losses, and percentage of profits earned by utilizing online software like Microsoft Excel and Google Sheets.
  • Upload products to eBay for sale, and write the product details, including what the product is, when it was released, its condition, and its price.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Managed and tracked expenses to meet company budget requirements.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Performed clerical duties such as filing documents, scanning records into digital format, and photocopying materials when needed.
  • Facilitated communications by forwarding emails, transferring calls and filing documents.
  • I communicated with customers to answer any questions they had about any product they seemed interested in.
  • Compiled data and prepared summaries of important financial information for review by the CEO.
  • Relayed messages, retrieved reports, and printed documents for the CEO to assist with office workflow.
  • Handled confidential information with discretion and integrity.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
  • Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
  • In charge of making sure all technology utilized is in working condition, is updated, and has all its accessories with it, these include printing paper and printing ink.
  • Researched information such as the values of products and sellers to provide the best sale price that is fair for the customer.
  • Conducted research and collected and analyzed data to prepare reports and documents.
  • Stayed in contact with customers to ensure that their purchased products arrived safely.
  • I completed all tasks mention here, sometimes with no supervision, in the most efficient way possible.
  • Assist the CEO in organizing, wrapping sold products with bubble wrap, and packaging said products with the appropriate packaging.
  • Helped the CEO in taking sold packages to USPS or FedEx, depending on their designated location.

Independent Contractor

Various
Laveen, AZ
07.2021 - 02.2022
  • Completed various online tasks for clients with the purpose of assisting in their research in the forms of surveys, and solving questionnaires.
  • These online tasks also include assisting various clients with web development by researching and demonstrating bugs and errors on their respective websites, in addition to proposing and providing solutions to their websites' issues.
  • Kept client satisfaction high by consulting closely at various stages, and incorporating important feedback.
  • I volunteered with independent app creators by searching for errors in their respective apps for the purpose of giving them feedback.

File Clerk

Sonia Zelaya
Phoenix, AZ
08.2019 - 01.2020
  • Reviewed files to check for complete and accurate information.
  • Scanned and filed forms, reports, correspondence, and receipts.
  • I sorted the incoming paperwork and filed it in employee folders.
  • Maintained inventory of file room supplies such as paper products, stamps, folders, and labels.
  • Destroyed outdated and protected information in digital and physical formats.
  • Organized and filed loose-leaf paperwork and documentation.
  • Pulled files for staff, management, and third-party requests.
  • Organized paperwork by files, by dates.

Cashier

Grace Donovan
Phoenix, AZ
01.2018 - 05.2018
  • Operated the cash register, collected payments, and provided accurate change.
  • Helped customers in a quick and efficient way.
  • Completed daily recovery tasks to keep areas clean, neat, and organized for maximum productivity.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts, and provided change.
  • Wrap items and bag purchases properly to prevent merchandise breakage.
  • Inspected store products for damage, and obtained item replacements for customers.
  • Answered customer questions, provided store information, and directed customers to designated store areas.
  • Directed cleaning, trash removal, and sanitation procedures to keep the aisles and register area organized.
  • Tracked company inventories, moved excess stock, and arranged products to improve sales.
  • Rented out books for various customers with a contract for customers, and charged the full profit if the property was damaged or lost.

Education

Associate of Arts -

Maricopa Community Colleges - South Mountain Community College
Phoenix, AZ
05.2018

Skills

  • Quoting and Estimating
  • Requirements Gathering
  • Project Management
  • Program Evaluation
  • Microsoft Office
  • Work Ethic
  • Working Collaboratively
  • Friendly, Positive Attitude
  • Computer Skills
  • Customer Service
  • Reliable and Trustworthy
  • Active Listening
  • Basic Math
  • Fluent in Spanish
  • Organizational Skills
  • Customer Relations
  • Product Scanning
  • Credit and Cash Transactions
  • ID Verification
  • Customer Assistance
  • Payment Processing
  • Problem-Solving
  • Honest and Dependable
  • Cooperative Attitude
  • Data Entry
  • Interpersonal Communication
  • Relationship Building

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

CEO's Assistant

Roberto Zelaya
02.2022 - Current

Independent Contractor

Various
07.2021 - 02.2022

File Clerk

Sonia Zelaya
08.2019 - 01.2020

Cashier

Grace Donovan
01.2018 - 05.2018

Associate of Arts -

Maricopa Community Colleges - South Mountain Community College

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