Steven Spackman
Salt Lake City,USA
Summary
Dynamic sales and team leadership professional with a proven track record of driving significant sales growth and fostering enduring client relationships. Expertise in guiding sales teams to consistently meet and exceed targets, with notable achievements in expanding market share and enhancing customer satisfaction. Skilled in strategic planning and effective communication, leveraging strengths to elevate team performance and deliver exceptional results. Committed to continuous improvement and innovation in sales strategies and overall customer satisfaction to achieve organizational goals.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Quality Monitor
ARUP Laboratories
01.2023 - Current
- Lead the implementation of a customer service and quality monitoring program, improving support, efficiency, client satisfaction, and reducing response times.
- Manage cross-functional teams using CRM/Salesforce, Avaya, Excel to optimize workflows and enhance customer engagement, boosting satisfaction scores by 20%. Skilled in Microsoft Office Suite for reporting, presentations, and communication.
- Provided expert support to clients, addressing inquiries and resolving issues efficiently, being a top performer in the department.
- Developed training materials and conducted sessions for new staff on client support procedures.
- Maintained accurate documentation of client interactions in CRM systems to ensure data integrity.
Behavior Health Specialist
Benchmark Behavioral Health
01.2020 - 01.2023
- Cultivated strong, trust-based relationships with patients by providing personalized care and support, resulting in improved satisfaction, retention, and compliance with regulatory standards.
- Excelled in problem-solving under pressure, adapting to clients' changing needs and resolving conflicts strategically to ensure positive outcomes.
Optical Manager
Mountain Valley Eye Institute
01.2019 - 01.2020
- Delivered outstanding customer service by assessing client needs and offering personalized recommendations, boosting satisfaction and fostering loyalty, which led to a 200% increase in sales revenue over the prior year.
- Managed inventory and sales forecasting by analyzing data to identify trends, optimize stock levels, and streamline processes, driving higher sales velocity and revenue growth.
Store Manager
Sunglass Hut
01.2017 - 01.2019
- Oversaw daily operations of a million-dollar revenue store, ensuring it remained a top performer in the region through effective staff development, scheduling, inventory control, POS management, and sales tracking.
- Provided exceptional guest experiences through personalized service and clear communication, boosting customer retention and repeat business, which contributed to a 30% increase in year-over-year sales growth.
Education
Bachelor of Applied Science - Business Management
Ensign College
Salt Lake City, UT, USA01.2024
Skills
- Advanced German language skills
- Independent problem solver
- Performance-focused achiever
- Operational efficiency
- Adaptable strategist
- Flexible in dynamic environments
- Highly organized
- Results-oriented
- Skilled in communication
- Customer service
- Sales expertise
- Retail operations
Accomplishments
- Documented and resolved an cumbersome processing issue, which led to decrease in our lead times by a full day.
- Collaborated with team of eight, in the development of a more data driven sales strategy in a traditionally sensationalized sales environment, leading to a 30% sales increase from the prior year.
- Increased Sales by 100% in a Healthcare setting by actively listening to both Dr's and patient needs and fulfilling those needs in a win win scenario..
Certification
Business Management
Business Professional Sales
Languages
German
Professional Working
Timeline
Quality Monitor
ARUP Laboratories
01.2023 - Current
Behavior Health Specialist
Benchmark Behavioral Health
01.2020 - 01.2023
Optical Manager
Mountain Valley Eye Institute
01.2019 - 01.2020
Store Manager
Sunglass Hut
01.2017 - 01.2019
Bachelor of Applied Science - Business Management
Ensign College